Job Description
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Introduction
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About Orikan
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Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.
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Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.
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Description
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✨ Make an Impact with Every Response
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Are you a skilled communicator who can turn complex situations into transparent, customer-focused outcomes?
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At Orikan, we're looking for a
Casual Customer Support Officer - Correspondence
to join our Customer Support team in Docklands. In this role, you'll help customers navigate enquiries, appeals and infringement matters through thoughtful, professional and well-crafted written communication, ensuring every response is timely, accurate and customer-focused.
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If you have exceptional attention to detail, enjoy investigating issues, and take pride in delivering outstanding customer experiences, we'd love to hear from you.
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What You'll Be Doing
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As a key member of our Customer Support team, you'll:
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✍️ Prepare clear, professional and empathetic written responses to customer enquiries, appeals and complaints.
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Investigate information and assess cases to make informed and compliant decisions.
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Collaborate with internal stakeholders to resolve customer issues and achieve positive outcomes.
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✅ Apply legislation, policies and procedures with accuracy and sound judgement.
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Manage a high volume of correspondence while maintaining exceptional quality standards.
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Support operational requirements and work collaboratively with leaders and colleagues to achieve team performance goals.
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Skills And Experiences
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What Will Make You Successful?
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We're looking for someone who combines strong writing skills with critical thinking and excellent customer service.
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You'll Bring:
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Exceptional written communication skills and attention to detail.
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Strong analytical and problem-solving abilities.
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Confidence handling complex or sensitive customer matters professionally.
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The ability to interpret and apply policies, procedures and guidelines.
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Excellent organisational and time management skills.
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A calm, resilient and solutions-focused approach.
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Strong computer literacy and confidence working across multiple systems.
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Experience managing customer correspondence in a rapid-paced environment.
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Desirable Experience
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Experience in customer service,



correspondence and/or administration.
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Experience within Local Government, infringement management, customer correspondence or other regulated environments.
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Knowledge of relevant legislation, guidelines and service standards.
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Experience using case management or customer management systems.
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What's in it for You?
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Docklands, Melbourne
- Modern office in the heart of Docklands
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Flexible Casual Employment
- Casual hours with the opportunity to gain valuable experience within a growing organisation.
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Purpose-Driven Work
- Help create more liveable communities through smarter mobility, parking compliance and equitable access to public spaces.
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Career Development Opportunities
- Many of our team members progress into permanent customer support, client services and leadership roles.
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Supportive Team Culture
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Comprehensive onboarding and training.
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Employee recognition and reward programs.
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Values-led culture that genuinely puts people first.
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Collaborative and supportive team environment.
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Ongoing learning and development opportunities.
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Ready to Put Your Communication Skills to Work?
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If you're passionate about delivering exceptional customer outcomes, solving complex problems and making a genuine impact through written communication, we'd love to hear from you.
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Apply today and join Orikan in building smarter cities and stronger communities across Australia and New Zealand.
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📌 Customer Support Officer - Correspondence - Casual (Melbourne)
🏢 i-Kan
📍 Melbourne