Job Description
BCMA - Ballarat Centre of Music and the Arts - Ballarat East VIC
n
We have an exciting opportunity for an
organised, enthusiastic and detail-oriented Office Administrator & Customer Service person
to join our administration team at the Ballarat Centre of Music & the Arts (BCMA).
n
This is a varied and fast-paced role supporting the day-to-day operations of our vibrant performing arts centre and the BCMA community.
n
The successful applicant will have
a minimum of 1-2 years' office administration experience
, excellent organisational skills and a genuine passion for providing outstanding customer service.
n
APPLICATIONS CLOSE Tuesday, November 3rd.
ROLE DESCRIPTION n
The person accepting this role will be responsible for a combination of
front-of-house customer service, administration and general office duties
, supporting the BCMA administration team and the daily activities of our students, families and teaching staff.
n
We are looking for a
vibrant, enthusiastic and efficient individual
who is highly motivated, adaptable and able to work effectively both independently and as part of a small, busy team.
n
The successful applicant will be comfortable working with a
wide range of age groups
, from young children through to adults, and will have a friendly, approachable manner and the ability to remain calm and professional in a busy workplace.
n
This is a demanding and rewarding role that requires:
n
n
n
Exceptional organisational and time-management skills
n
n
Strong attention to detail
n
n
The ability to multitask and prioritise competing demands
n
n
Excellent communication and interpersonal skills
n
n
Initiative and the ability to problem-solve
n
n




The ability to work independently and as part of a team
n
n
A high level of computer literacy
n
n
Confidence dealing with customers, students, parents and staff
n
n
The ability to learn new systems and processes quickly
n
n
A positive, can-do attitude and willingness to contribute to the wider BCMA team
n
DAY-TO-DAY RESPONSIBILITIES n
Every day at BCMA is different, providing an interesting, varied and ever-changing role. Duties may include:
n
n
n
Greeting and assisting students, families and visitors at reception
n
n
Providing a high level of friendly and professional customer service
n
n
Responding to customer enquiries in person, by phone and via email
n
n
General office administration and reception duties
n
n
Data entry and maintaining accurate student and customer records
n
n
Basic bookkeeping and processing financial information
n
n
Taking payments and assisting with account enquiries
n
n
Assisting with scheduling, timetabling and lesson administration
n
n
Managing communications and correspondence
n
n
Assisting with enrolments, withdrawals and general customer administration
n
n
Uniform fitting, sales and stock management
n
n
Assisting with the organisation and administration of classes, events and productions
n
n
Supporting teachers and the wider administration team
n
n




Filing, document management and general office organisation
n
n
Assisting with day-to-day problem solving and unexpected situations
n
n
Other administrative duties as required to support the smooth running of BCMA
n
ESSENTIAL EXPERIENCE & SKILLS n
The successful applicant must have:
n
n
n
A minimum of 1-2 years' office administration experience
n
n
Previous experience in a customer service or front-office environment
n
n
Basic data-entry level bookkeeping experience
n
n
Strong computer and administrative skills
n
n
Excellent attention to detail and accuracy
n
n
Excellent written and verbal communication skills
n
n
Strong organisational and time-management abilities
n
n
The ability to confidently manage multiple tasks and deadlines
n
n
A professional, friendly and approachable manner
n
n
A background or interest in
music, dance, drama or the performing arts would be advantageous, but is not essential
.
THE IDEAL PERSON n
We are looking for someone who will thrive in a
busy, creative and people-focused environment
and who genuinely enjoys being part of a team.
n
You will be someone who is:
n
Organised. Reliable. Proactive. Friendly. Adaptable. Efficient.
n
No two days at BCMA are exactly the same, so the ability to think on your feet, take initiative and approach challenges with a positive attitude is essential.
n
This is a fantastic opportunity for someone who enjoys working with people, loves variety and wants to be part of a vibrant performing arts community.
n
This part-time role requires availability for evenings and weekends.
#J-*****-Ljbffr

📌 Office Administrator & Customer Service (Ballarat)
🏢 BCMA - Ballarat Centre of Music and the Arts
📍 Ballarat