Job Description
An opportunity to join a leading superannuation fund to recruit a Dispute Case Manager to join their complaints and dispute resolution team
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As a Dispute Case Manager, you'll take ownership of a portfolio of complex member complaints and disputes, managing cases through to resolution with professionalism, empathy and sound judgement.
Key responsibilities include: n
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Managing complaints and disputes from initial assessment through to resolution
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Investigating complex superannuation and insurance-related complaints
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Liaising with internal stakeholders, insurers and service providers to gather information and progress outcomes
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Preparing clear, balanced and well-supported written responses
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Managing escalated matters, including external dispute resolution cases
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Identifying trends and recommending process improvements to enhance member experience
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About You n
You'll bring experience handling complaints or disputes within a regulated setting and be comfortable navigating complex and often sensitive matters.
You'll also have: n
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Strong investigative, analytical and problem-solving skills
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Excellent written communication and stakeholder management capability
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Knowledge of complaint handling frameworks and regulatory obligations
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The ability to manage competing priorities while maintaining a high level of accuracy and attention to detail
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A calm, professional and member-focused approach
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What's on Offer n
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Permanent role with long-term career opportunities
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Competitive salary package
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Flexible working environment
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Supportive leadership and collaborative team culture
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Meaningful work that directly impacts member outcomes
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