Job Description
We're now looking for a full-time Guest Service Agent to deliver first-class service and be the face of our front desk at Royal Albert Hotel. The Royal Albert Hotel is a 73-room hotel in the heart of Brisbane's CBD, and it's the newest addition to the Belmo Group portfolio. We run hotels a little differently - we think you can have performance
and
personality, and we build teams that prove it.
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About the role
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Reporting to the Regional Operations Manager, you'll own the guest experience from arrival to departure, delivering seamless check-ins and check-outs, managing enquiries, and keeping the front desk running smoothly. You'll work closely with Housekeeping and Maintenance in a strata-titled, mixed-use environment that keeps the role varied. It's a busy, people-facing role on a rotating roster where your warmth and professionalism shape every guest's stay.
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What you'll do
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Deliver exceptional check-in and check-out experiences in line with Belmo standards
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Manage guest enquiries in person, by phone, and by email with professionalism and genuine care
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Maintain accurate records in our property management system - reservations, billing, room statuses, and guest profiles
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Liaise in real time with Housekeeping and Maintenance on room readiness and service requests
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Identify and offer upgrades, late check-outs, and other ways to enhance the guest's stay
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Process payments, bonds, refunds, and complete accurate end-of-shift balancing
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Manage key and access card administration using our electronic lock system
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Handle guest concerns with confidence and escalate appropriately when required
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Keep the front desk and lobby immaculately presented at all times
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Uphold Body Corporate by-laws and support emergency response procedures, including evacuation and fire alarm protocols
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What you'll bring
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A genuine customer-service focus
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Strong communication and interpersonal skills, both written and verbal
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Confidence with computer systems and the ability to pick up new software quickly
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The ability to multitask and stay composed in a fast-paced environment
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Strong attention to detail, particularly with cash handling, billing, and guest records
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Reliability, punctuality, and availability across a rotating roster, including evenings and weekends
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Qualified presentation and conduct at all times
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Nice to have
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Prior hotel reception or front office experience
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Experience in a serviced apartment, short-term letting, or management rights property
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Familiarity with a hotel PMS
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An understanding of strata or Body Corporate environment
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What We Offer
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Career Development - We invest in our people through structured onboarding, leadership development, and ongoing learning opportunities designed to support career progression across our hotel, residential, and corporate portfolios.
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Autonomy & Trust - Belmo empowers our people to take ownership of their work, with clear governance, support, and direct access to leadership.
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Competitive Rewards - We offer competitive remuneration packages aligned to experience and performance, with opportunities for growth as the business expands.
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Work-Life Balance - We recognise the importance of balance in a demanding industry and strive to build sustainable operating models that support both performance and wellbeing.
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Wellbeing Support - Access to employee assistance and wellbeing resources to support mental health, resilience, and personal wellbeing.
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Professional Culture - Work within a collaborative, accountable, and high-performing culture that values integrity, innovation, and continuous improvement.
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How to apply
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If this sounds like you, hit Apply and send through your resume!

📌 Guest Service Agent (Brisbane)
🏢 Belmo Group
📍 Brisbane