Job Description
Position Title: Senior Central Support Officer
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Department: Operations
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Reports To: Head of Operations
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Location: On-site Tullamarine
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Employment Type: Full Time
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Position Overview:
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The Senior Central Support Administrator plays a key role in ensuring the smooth operation of centralized business support functions across departments. This position provides high-level administrative, procedural, and operational support, working closely with internal teams to streamline processes, improve service delivery, and maintain high standards of compliance and efficiency.
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Key Responsibilities:
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• Provide advanced administrative and operational support to internal departments and stakeholders.
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• Complete administration team tasks daily as needed
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• Act as a central point of contact for escalated queries and complex support requests.
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• Coordinate and optimize central support workflows, procedures, and documentation.
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• Develop and maintain standard operating procedures (SOPs) and administrative best practices.
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• Support the implementation of systems and tools used for administrative operations.
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• Monitor compliance with internal policies, guidelines and service level agreements
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• Track KPI compliance across the team
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• Prepare detailed reports, dashboards, and documentation to assist with decision-making.




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• Train and mentor junior administrators or support staff as required.
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• Liaise with cross-functional teams to ensure timely resolution of operational issues.
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• Contribute to process improvement initiatives to enhance efficiency and service delivery.
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• Create streamlined on-boarding and training processes
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• Develop and complete quality assurance audits
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Key Skills & Qualifications:
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• Proven experience in a senior administrative, operations support, or central services role.
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• Strong organizational and multitasking skills with excellent attention to detail.
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• High proficiency in Microsoft Office Suite and familiarity with CRM and workflow management
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• Excellent written and verbal communication skills.
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• Strong problem-solving ability and proactive mindset.
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• Experience working in quick-paced or matrixed environments.
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• Ability to work independently and collaboratively across teams.
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Desirable Qualifications:
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• Diploma or degree in Business Administration, Operations Management, or a related field.
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• Experience with project coordination or process improvement methodologies (e.g., Lean, Six Sigma).
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• Familiarity with compliance, reporting, and auditing practices.

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