Job Description
Part Time Concierge at a residential apartment building n
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Facility Management Victoria – Melbourne VIC
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Facility Management Victoria Pty Ltd (FMV) is seeking expressions of interest for Part Time Concierge positions at an upcoming residential property, subject to FMV being successful in the tender process.
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The positions are anticipated to commence mid to late October and will include a variety of AM, PM and overnight shifts.
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At FMV, we bring life to buildings by providing quality building management, concierge and security services to owners, residents, tenants and visitors across high-rise residential buildings in Melbourne.
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In this role, you will be responsible for providing a professional and customer-focused Concierge service, assisting residents and visitors while supporting the day-to-day operation and presentation of the building.
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We are looking for reliable, professional and customer-focused individuals who take pride in delivering a high standard of service.
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The Role:
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Duties and responsibilities:
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As a Concierge, you will be responsible for delivering exceptional customer service to residents, visitors and contractors while supporting the day-to-day operations of a premium residential building.
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Key responsibilities include:
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Providing a skilled, welcoming and helpful presence at the Concierge Desk.
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Greeting residents, visitors and contractors and assisting with enquiries in a courteous and timely manner.
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Managing resident requests and service enquiries and escalating issues where required.
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Receiving and recording parcels and deliveries and notifying residents in accordance with building procedures.
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Maintaining accurate records within the building management system,



including resident requests, deliveries and building observations.
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Assisting with key management, access fob administration and other routine concierge functions.
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Conducting routine walkthroughs of common areas, shared facilities and car parks to monitor presentation, cleanliness and maintenance requirements.
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Reporting maintenance, cleaning and presentation issues to the Building Manager for action.
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Assisting with contractor and service provider access and maintaining attendance records where required.
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Supporting building operations through routine administrative tasks and resident communications.
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Monitoring and maintaining the presentation of lobbies, lounges and common areas to ensure a high standard of resident experience.
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Working closely with the Building Manager and Operations Team to ensure the smooth day-to-day operation of the building.
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Recording daily activities, resident interactions and operational matters in the shift log or building management system.
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This role is ideally suited to a customer-focused professional who enjoys working with people, takes pride in delivering outstanding service, and has strong administrative and organisational skills.
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Qualifications and Experience:
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Ability to operate building management and administrative systems in accordance with established procedures. (desirable - training can be provided).
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Ability to follow established work programs and procedures.
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Reliable work history and well presented.
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Remuneration:
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Miscellaneous Level 2 rates for the morning and afternoon shifts and Level 3 for the overnight shifts.
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Please note:that it is a compulsory requirement of this role that all appointments are made subject to a satisfactory National Police Check.
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📌 Part Time Concierge At A Residential Apartment Building (Melbourne)
🏢 Facility Management Victoria
📍 Melbourne