Job Description
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Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support)
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Location: Australia
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Employment Type: Freelance (On-Call Basis)
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Priority: Low
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Requirements: ID/ Passport/ valid work permit and CCNA Certification
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Role Overview
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We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism.
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The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency.
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Key Responsibilities
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* Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents.
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* Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
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* Perform system upgrades, patching, and lifecycle management activities.
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* Troubleshoot and resolve hardware, software, virtualization, and network issues.
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* Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.
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* Implement and support backup and disaster recovery solutions.
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* Respond to critical incidents and service requests within agreed response times.
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* Collaborate with global and regional teams on infrastructure and cloud-related projects.
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* Maintain accurate technical documentation, incident reports, and service records.
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* Ensure professional interaction with end users, stakeholders, and customers at all times.
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Required Skills & Experience
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* Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.
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* Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism).
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* Experience supporting VMware and/or Hyper-V environments.
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* Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.
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* Proven experience providing Break & Fix support in enterprise environments.
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* Ability to diagnose and resolve complex infrastructure and networking issues.
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* Experience with backup and disaster recovery solutions.
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* Scripting experience with PowerShell and/or Python is advantageous.
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Mandatory Requirements
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* CCNA Certification (Cisco Certified Network Associate)
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* Fluent English & Local communication skills (spoken and written).
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Preferred Qualifications
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* Nutanix Certification
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* Experience with cloud platforms such as AWS, Azure, or GCP.
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Soft Skills
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* Solid professionalism and customer-facing skills.
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* Ability to remain calm and effective during critical incidents.
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* Proactive problem-solving mindset.
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* Strong organizational and time-management skills.
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* Ability to work collaboratively within distributed teams.
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* Commitment to delivering high-quality technical support and customer satisfaction.
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📌 Nutanix Engineer / Networking It Support Engineer (Break & Fix Support) (Canberra)
🏢 ITProposal
📍 Canberra