Soundiagnosis Veterinary Ultrasound – Melbourne VIC
Work from home position, with some in-person meetings (must be based in Melbourne)
Part-time 2 days per week (8.30am - 6pm Tuesday and Wednesday)
Meetings held in Avondale Heights and Fitzroy North
About Soundiagnosis and the role
Soundiagnosis is excited to announce a part-time Receptionist position!
We are a mobile business that provides advanced diagnostic ultrasound to the veterinary clinics of greater Melbourne and surrounds.
We love supporting our clients and their patients and enjoy an enviable profile in the veterinary industry.
We are a dynamic business where no two days are ever the same!
As the first point of contact, you will be crucial to our success through building and maintaining positive relationships with our clients, delivering gold-star customer service at all times, and providing high-level administrative support to the business.
You will be responsible for booking appointments, managing multiple busy schedules, and keeping our teams of vets and vet nurses on the road informed and organised throughout the day.
This is a part-time position of 2 days per week (8.30am - 6pm Tuesday and Wednesday).
Primary responsibilities:
Being the first point of contact: answering all phone calls to the business,
responding to email enquiries and live chat messages promptlyManaging multiple busy diaries and organising meetings and appointments in the most productive manner for the road teamsProactively delivering accurate and efficient administrative support and co-ordinating activities for the Director and the team to meet the needs of the business
Additional responsibilities:
Manage databases and filing systemsIssue invoices to clients, and collate/file expensesLiaise with staff, suppliers and clientsImplement and maintain procedures/administrative systemsPrepare reports, presentations and correspondenceMiscellaneous tasks to support the Director
We are looking for someone with:
Excellent phone manner with a warm and friendly personalityA very high level of attention to detailA high level of autonomy, problem solving skills and initiativeFlexibility and adaptability with changing circumstancesPursuit of the highest standards of client service, administration and professionalismTeam player with a positive attitude, eager to learn and willing to help out where neededSound knowledge of veterinary industry or the willingness to learn
Key Selection Criteria:
Minimum 2+ years of experience in a busy Reception roleMinimum 2+ years of experience in a working from home roleProficient in making appointments and maintaining a complex scheduleDemonstrated ability to be proactive and take the initiative in the workplaceStrong organisational skills, with demonstrated experience of managing multiple tasks at once and taking admin projects through to completionDiscretion and trustworthiness: you will often be privy to confidential informationExcellent verbal and written communication skillsA sound knowledge of the Microsoft Office suite and the ability to learn company-specific software
#J-*****-Ljbffr