Power Parameters are looking for a Technical Customer Service Assistant who will supports customer-facing and internal operations by responding to enquiries, preparing quotations, processing orders and payments, maintaining customer records, and assisting with marketing activities.If you're good at keeping customers informed and orders moving, and you'd like to do it somewhere your ideas about how the job should work actually land, this is worth a look.Power Parameters supplies electrical test and measurement equipment across Australia.
You'd be the first point of contact for our customers — answering enquiries, preparing quotes, processing orders through our ERP, and keeping people updated from order to delivery.
You'll work alongside our sales, engineering and service teams, which is how you'll build the technical knowledge that makes this role different from general admin.What the job looks like day to dayAnswering customer calls and emails, and knowing the answer more often as time goes onPreparing quotes and getting orders through the system accuratelyChasing suppliers and freight so customers aren't chasing youKeeping customer records clean enough that everyone else can rely on themWhat we're looking forYou've handled a busy inbox and phone line before — around two years in customer service,



sales support or order processingYou're accurate under pressure and you follow things throughYou're comfortable learning a technical product range; we don't expect you to arrive knowing itYou've used Microsoft Office in a business setting.
ERP experience is a bonus, not a requirementNo formal qualification needed.
If you've done the work, we're interested.What you get$33–$40 per hour plus superannuation, based on experienceStructured training on our product range and systems, with a genuine path into technical sales or operationsNovated lease options and retail discountsAccess to our Employee Assistance ProgramA team where you'll be known by name rather than by extension numberABOUT US:Power Parameters Pty Ltd provides supply, installation, and maintenance services for critical power infrastructure throughout Australia.
Our technical expertise, adaptability, and focus on customer service in delivering low, medium, and high-voltage power infrastructure solutions have made us a trusted partner across our utilities, renewables, mining and infrastructure client base.Wholly owned by Mayfield Group Holdings (MGH), we enjoy the support and shared services of a corporate organisation.
Our operational needs, such as Health, Safety & Environment, Quality, Human Resources and Legal are handled by MGH, so that we can dedicate our resources to your critical power needs.The MGH group includes our sister companies whose complementary product offerings make them partners with Power Parameters.
Visit our website for more info Mayfield Group Holding is an equal chance employer.
We welcome applications from candidates of all backgrounds.
#J-*****-Ljbffr

📌 Technical Customer Service Assistant (Melbourne)
🏢 Power Parameters
📍 Melbourne