Stanford Swim School is a leading provider of swimming education and aquatic services in the Brisbane area.
We are dedicated to building confidence in the water and fostering a love of swimming in our community.
Our mission is to deliver exceptional service and high-quality swimming instruction to clients of all ages and abilities.
We pride ourselves on our skilled team, welcoming facilities, and commitment to water safety and customer satisfaction.About the roleYou will be the friendly voice of our swim schools, assisting families with enquiries and ensuring they receive professional, helpful and positive experience from their first interaction with us.What you'll be doingAnswering customer enquiries via telephone and email with professionalism and courtesyResponding to emails and online enquiriesProcessing membership registrations, renewals and cancellations accurately and efficientlyManaging class bookings, schedule changes and customer account informationProviding information about swimming lessons, classes, and facilitiesResolving customer complaints and concerns in a timely and professional mannerProcessing payments and card transactions securelyMaintaining accurate records and updating customer databasesSupporting administrative tasks including data entry and documentationProviding information about our programs,



services and policiesPromoting Stanford Swim School's services and products to enhance customer engagementSupporting our swim school managers with customer service administrationProviding a warm, professional first impression of our businessWhat we're looking forExcellent communication skills with the ability to interact professionally with customers and colleaguesStrong organisational and time management abilities, particularly when managing multiple enquiriesCustomer service experience in a similar fast-paced environmentProficiency with computer systemsAbility to remain calm and skilled when handling challenging customer situationsAttention to detail and accuracy when processing information and transactionsPositive attitude with a genuine passion for delivering excellent customer serviceFlexibility to adapt to changing priorities and casual work schedulesA friendly, approachable demeanour and genuine interest in helping othersPrevious experience in a swimming facility would be advantageousWhat we offerStanford Swim School offers a supportive and friendly work environment where your contribution is valued.
As a casual team member, you will enjoy flexibility in scheduling that suits your lifestyle.
You will have the opportunity to be part of a growing business and contribute to our mission of promoting water safety and swimming excellence in our community.
We provide a welcoming workplace culture, opportunities to develop customer service skills, and the satisfaction of working in an environment focused on health, wellbeing and community engagement.
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📌 Customer Service Professional (Brisbane)
🏢 Stanford Swim School
📍 Brisbane