Job Description
Job Title: Customer Service Specialist n
Job Description Join a respected Federal Government department that plays a key role in shaping Australia's financial wellbeing. Join a respected Federal Government department that plays a key role in shaping Australia's financial wellbeing. 100% Work From Home | Permanent Full-Time Comfortable with people. At ease with money. Monday to Friday, from home. This role is a great fit if you've got solid work experience behind you and you're comfortable having conversations about money. You don't need a contact centre background - just a track record of showing up, following process, and handling whatever comes your way with a level head. If you've come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered - we'd love to hear from you. You'll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines. The calls vary - some straightforward, some sensitive - but the expectation is the same: accurate, empathetic, professional, every time.
What You'll Be Doing n
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High-volume inbound calls - financial and government matters
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Strict script and compliance adherence
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Applying financial literacy to guide customers clearly and accurately
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Maintaining professionalism across a range of conversation types
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The Details n
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$*****/hr + Super + Incentives - with pay increases as you expand across business lines
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100% permanent
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Work From Home
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Monday–Friday only | 7.6hr shifts with rotating start times between 7am–12pm AEST
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Equipment provided (Parramatta CBD collection required)
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Multiple intake dates across June and July **** - security clearance can take up to a month once submitted
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What You Bring n
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Professional experience in a role where accuracy, compliance, or financial concepts mattered
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Comfort working within scripted, process-driven environments
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A solid grasp of financial concepts - numbers shouldn't faze you
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Strong communication, composure, and attention to detail
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Reliable home internet (min. 50Mbps↓ / 20Mbps↑) and a private workspace
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Requirements n
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Australian Citizenship required
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Within 50km of Paramatta CBD
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Police and Government Security checks
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*Applicants must be 18+, hold Australian Citizenship, and be able to complete all required Police and Government Security checks.
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Why Concentrix n
Concentrix is a global leader in customer experience with long-standing client partnerships. This isn't just a stable role - it's work that makes a real difference. Every call supports Australians accessing essential services, and your contribution is seen and valued from day one.
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Career growth based on passion and aptitude - transparent pathways, real stretch opportunities
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20,000+ LinkedIn Learning courses, all access, plus Concentrix University
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24/7 wellbeing support via Sonder - physical health, mental wellbeing, safety, and personal needs
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Empathetic,



accessible leaders invested in your success - removing barriers, not adding them
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Incentives, bonuses, and everyday recognition - your contribution is seen and valued
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Confident from day one with thorough onboarding and support that keeps going
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Mission n
Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future.
Company Overview n
Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over **** of the world's best brands solve their toughest business challenges. Whether it's...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an
EEO/AA/M/F/Vet/Disability
Employer.
Location n
Location: AUS Work-at-Home New South Wales
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Language Requirements: Time Type: Full time
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📌 Customer Service Specialist (Sydney)
🏢 Concentrix Services
📍 Sydney