Job Description
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Join a long established, family owned business with robust local community presence
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Supportive team environment with hands on training
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Work with well known brands AVIS & Budget
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About Us
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Suolow Holdings Pty Ltd is a proud, family owned business operating as an AVIS franchise since **** and a Budget licensee since ****. With a team of over 30 employees, we service customers across South East NSW and the ACT, operating from 10 locations throughout the region.
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We live by the AVIS mission:
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"We will ensure a stress-free car rental experience by providing superior services that cater to our customers' individual needs."
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About the Role
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We are seeking enthusiastic, customer focused individuals who thrive in a fast paced and dynamic environment. As a Rental Service Agent (RSA), you will support our Avis/Budget branch, acting as the first point of contact for customers and delivering stress free, end to end rental solutions. This is a hands on role offering variety, responsibility, and strong customer interaction.
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Key Responsibilities
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Engaging with customers face to face and over the phone to understand their needs and deliver tailored rental solutions
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Explaining rental agreements, insurance options, policies, and procedures clearly and confidently
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Using multiple computer systems, handling payments, balancing cash,



and completing administrative tasks
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Conducting vehicle quality assurance inspections, including operational checks, reporting damages, and vehicle detailing (cleaning interior and exterior)
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Working collaboratively with your team to achieve daily targets and business objectives
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Maintaining high operational standards in line with company, regulatory, and safety requirements
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What We're Looking For
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You bring a positive, can do attitude and consistently go the extra mile for customers and colleagues alike. You have experience delivering high quality customer service and confidently resolving customer queries to achieve positive outcomes.
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You'll also have:
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Strong problem solving skills and excellent attention to detail
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Confidence working across multiple IT systems simultaneously
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Availability to work across operational hours, Monday to Friday: 8:30am - 8:30pm, Saturday & Sunday: 8:30am - 4:00pm
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Flexibility to travel occasionally to assist nearby branches
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A current, clean driver's licence (MR licence desirable)
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Inclusion & Diversity
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We are committed to creating an inclusive and supportive workplace that values diversity in all its forms. We encourage applications from people of all backgrounds and are proud to build a team that reflects the communities we serve.

📌 Rental Service Agent (New South Wales)
🏢 Avis Riverina
📍 New South Wales