Job Description
Looking for a rewarding administration role where your work makes a real difference?
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At the City of Port Lincoln, you'll have the opportunity to gain exposure across a diverse range of Council business units and services that directly impact our community. We offer diverse career opportunities across multiple business units, a supportive team environment, career development opportunities, and the chance to build a meaningful career close to home. Be part of a team that helps shape the future of the City of Port Lincoln.
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Classification: Level 1 (Enterprise Agreement)
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Business Units:
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Customer Experience
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Visitor Information Centre
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Nautilus Arts Centre
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What We're Looking For
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We're seeking motivated administration professionals who:
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Thrive in a collaborative team environment.
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Are adaptable and willing to work across different service areas.
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Take pride in delivering high-quality customer service.
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Have strong attention to detail and organisational skills.
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Are passionate about making a difference in their local community.
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Key Responsibilities
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Administrative Support
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Provide efficient administrative support to managers and teams across Council.
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Prepare correspondence, reports, presentations and other documentation.
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Maintain accurate records, databases and filing systems in accordance with records management requirements.
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Process forms, applications, invoices, purchase orders and other administrative transactions.
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Assist with scheduling meetings, appointments and departmental activities.
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Support the preparation and coordination of events,



projects and operational activities where required.
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Customer Service
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Respond to enquiries from community members, businesses and stakeholders in a professional and timely manner.
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Provide accurate information and assistance while maintaining a customer-focused approach.
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Escalate complex matters to relevant staff where appropriate.
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Information Management
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Maintain data integrity across Council systems and databases.
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Ensure confidential information is handled appropriately and securely.
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Accurate record keeping and administration practices.
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Team Contribution
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Work collaboratively with colleagues across multiple departments.
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Demonstrate flexibility and willingness to assist with a range of administrative functions.
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Contribute positively to team culture and organisational objectives.
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Support operational priorities during periods of peak workload.
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Workplace Health & Safety
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Comply with Council's Work Health and Safety policies and procedures.
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Contribute to a safe and respectful workplace.
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Values and Community Focus
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Demonstrate Council's values in all interactions with colleagues, customers, and stakeholders.
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Act with professionalism, integrity, and respect.
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Share a genuine passion for serving and improving the community
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Essential Qualifications, Experience, Knowledge & Skills
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Proven ability to deliver excellent customer service with strong communication and interpersonal skills.
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Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with customer relationship management (CRM) systems.
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Proven ability in resolving minor problems that relate to immediate work tasks.
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Ability to manage customer inquiries, complaints, and requests with diplomacy, professionalism and efficiency.
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Experience with data entry, record keeping, and document management.
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Ability to work well within a team environment and provide support to other staff as needed.
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Flexibility to adapt to changing tasks.
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Ability to work within a fast environment
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Ability to identify operational improvements and streamlining activities.
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How to apply
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Using the above position description as a guide, your application should be addressed to Tamara Hooper, Team Leader Customer Experience and Records and include, a brief cover letter addressing the key criteria of the position and your most recent resume including details of at least three employment referees.
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n If you would like to learn more, please reach out to our People and Culture team at
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or by telephone ************.
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n Applications will be assessed throughout the recruitment process and the opportunity to apply closes 5:00pm Friday 23rd of October ****.
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The City of Port Lincoln is an Employer of Choice, Equal Opportunity Employer and a Smoke Free Workplace
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📌 Casual - Customer Experience Officer (Port Lincoln)
🏢 City of Port Lincoln
📍 Port Lincoln