Job Description
Monday to Friday (9am - 5pm)
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Staff Discount on all Products
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Parking Onsite and Close to Public Transport
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About Us
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Hampers & Gifts Australia (HGA) is one of Australia's largest and most successful online gifting businesses, home to the much-loved brands The Hamper Emporium and Gifts Australia. As part of Maggie Beer Holdings, we also manage the e-commerce operations for Maggie Beer Products.
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We are passionate about creating premium, innovative, and memorable food, beverage, and gifting experiences. Our values guide everything we do - we are passionate, nimble, ambitious, inclusive, and community-focused.
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Learn more about our brands:
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The Opportunity
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We are seeking an experienced and people-focused Customer Service Representative, to join our small but high-performing Customer Service team.
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Key Responsibilities
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• Lead and oversee the handling of inbound customer enquiries, ensuring timely, accurate and consistent responses to customers.
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• Provide detailed and accurate information on products, promotions and pricing.
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• Manage and respond to customer email, chat and phone enquiries, ensuring all correspondence is handled in line with service level expectations.
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• Conduct outbound follow-up calls to proactively resolve outstanding customer enquiries (no sales).
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• Process customer returns,



exchanges and refunds efficiently and accurately.
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• Resolve customer complaints and escalations with professionalism, empathy and urgency.
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About You
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To be successful in this role, you will bring:
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• Strong computer literacy and systems capability, with confidence navigating multiple platforms simultaneously.
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• Experience using customer service and e-commerce systems such as Gorgias, Shopify and Zendesk will be highly regarded.
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• Excellent verbal and written communication skills, enabling you to build strong rapport with customers over the phone and via digital channels.
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• A results-driven approach with experience working to KPIs and service level agreements.
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• A cooperative, positive and team-focused mindset, with a hands-on approach.
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What's in It for You?
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• Work from home up to 2 days per week during non-peak periods (January-August)
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• Generous staff discount across HGA and Maggie Beer Products
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• Onsite parking and close proximity to Regents Park Station
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• 9:00am-5:00pm, Monday to Friday
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• A small, friendly, and experienced permanent team with a supportive culture
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If you're looking to lead a customer service team in a well-established, values-driven business with iconic Australian brands, we'd love to hear from you.

📌 Customer Service Representative (Sydney)
🏢 Maggie Beer Holdings
📍 Sydney