Job Description
Ready to leave a lasting impact on Australia's health industry?
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Join HAMBS, a leading provider of software and information technology solutions to the private health insurance sector for over 30 years. Our dedicated team spans across Adelaide and Sydney, collaborating with over 60% of Australia's private health funds, empowering them to deliver innovative and competitive services to their valued members. At HAMBS, "work" is a vibrant experience. Our culture is driven by values that define us as
United
,
Good Humans
,
Brave
, and
Awesome.
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For more information about HAMBS and to explore our current career opportunities, visit:
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About the Role
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We are seeking an Application Support Analyst to join our Adelaide team. You will play a crucial role in providing technical support and resolving issues related to our applications and software systems. You will work closely with end-users, software developers, and other stakeholders to ensure the smooth operation of our applications, identify and resolve problems, and contribute to the ongoing improvement of our software systems.
Key Responsibilities
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Provide service to customers and internal staff in accordance with HAMBS Service Management processes.
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Engage with internal and external stakeholders in a positive manner and as required to support business processes and improvements.
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Ensure that assigned support tickets are actioned and completed as per the specification of our Service Level Agreement obligations.
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Communicate with customers regarding the status of incidents, service requests and problems where required.
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Assist in prioritisation of problem requests as required and ensure that appropriate action is taken to investigate and resolve problems in applications and services.
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Document and close problems according to agreed procedures as required.
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Perform in depth functional analysis of all tickets.
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Serve as a key escalation point for any work within your team.
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Prioritise and diagnose incidents and requests according to agreed procedures.
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Perform ticket management, troubleshooting and resolution or escalation to other support teams, according to the existing Incident Management Policy and Process.
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About You
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Tertiary level qualifications in IT or related discipline (desirable), or relevant experience (essential).
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Proven experience in application support or a similar technical role.
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Familiarity with relational databases, SQL, and ability to write and execute queries.
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An understanding of Software Development Lifecycle, Software Quality Assurance, Software Deployment and Software Development Methodologies.
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Familiarity with C#, ASP.Net, .NET Core.
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Experience with troubleshooting API's using tools such as Postman, SoapUI, Elastic Stack.
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Robust customer service mindset, with demonstrated ability to deliver customer value and high-quality service.
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ITIL understanding and experience in incident and service request management processes.
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Employee Benefits
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Flexible working options, both onsite and remote.
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Paid volunteer and wellbeing leave, with the option to purchase additional leave.
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Salary sacrificing and novated lease options.
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Access to an online learning system and world-class internal and external training sessions.
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Internal employee referral program.
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As part of the recruitment process, candidates will need to complete satisfactory verification checks, including but not limited to a National Police Clearance Certificate, appropriate rights to work in Australia, and reference checks.
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Our HR team and hiring managers kindly request no unsolicited resumes or approaches from recruitment agencies.

📌 Application Support Analyst (Adelaide)
🏢 HAMB Systems
📍 Adelaide