Job Description
Intake, Assessment Planning Case Manager n
BDAC is an ACCO (Aboriginal Community Controlled Organisation) registered as a member under the umbrella of VACCHO (Victorian Aboriginal Community Controlled Health Organisation) and represented nationally through NACCHO (National Aboriginal Community Controlled Health Organisation).
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BDAC was founded to represent and provide services to Aboriginal and Torres Strait Islander people living on Djaara Country.
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BDAC has a responsibility to ensure growth of services, development of our Aboriginal and Torres Strait Islander community, better and improved health outcomes for our people, improved quality of life and be a lead agency in providing self-determination employment and career pathways for Aboriginal people.
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What We Are Offering
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Fixed Term - 12 Months
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Pay aligned with SCHADS Grade 4
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Access to Salary Packaging
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12% Superannuation
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Supportive work environment
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Ongoing training and development opportunities
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About the Position
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The Initial Intake, Assessment and Planning (IAP) Case Manager provides culturally safe intake, assessment, planning, and short-term support to Aboriginal and Torres Strait Islander Community members, ensuring timely access to services, coordinated care, and improved wellbeing outcomes.
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Key Responsibilities
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Provide a culturally safe, welcoming, and responsive first point of contact for Community members seeking support.
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Undertake intake, screening, assessment, and triage activities to identify immediate needs, strengths, risks, and appropriate service pathways.
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Deliver timely interim, urgent, and short-term support responses for Community members experiencing homelessness, housing stress, family challenges, financial hardship, health concerns, or other complex circumstances.
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Develop individualised assessment and support plans in partnership with Community members, supporting self-determination and goal setting.
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Provide short-term case management and transition support for Community members requiring low to medium levels of care and service coordination.
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Facilitate referrals and warm handovers to internal BDAC programs and external services to ensure continuity of care and positive engagement.
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Advocate on behalf of Community members to improve access to housing, health, mental health, alcohol and other drug, legal, family support, education, employment, and community services.
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Undertake proactive follow-up and review activities to monitor progress, address emerging needs, and support successful outcomes.
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Build and maintain collaborative relationships with internal programs, government agencies, housing providers, and community organisations to support coordinated service delivery.
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Maintain accurate client records, assessments, support plans, case notes, referrals, and data entry in accordance with organisational, legislative, privacy, and funding requirements.
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Participate in multidisciplinary case planning, service coordination meetings, supervision, and continuous quality improvement activities.
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Promote strengths-based, trauma-aware, culturally protected, and Community-led practice that contributes to positive outcomes for Aboriginal and Torres Strait Islander individuals and families.
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About You
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Demonstrated understanding of the social, cultural, and systemic factors impacting Aboriginal and Torres Strait Islander individuals and families experiencing housing instability, homelessness, or complex support needs.
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Experience in intake, assessment, case management, homelessness, housing, community services, health, wellbeing, or a related human services field.
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Demonstrated ability to undertake assessments, identify risks and needs, develop support plans, and coordinate appropriate service responses.
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Strong interpersonal and communication skills with the ability to engage respectfully and effectively with Aboriginal and Torres Strait Islander Community members.
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Demonstrated understanding and application of culturally safe, trauma-aware, strengths-based, and person-centred practice.
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Ability to advocate effectively and build collaborative relationships with internal programs, community organisations, government agencies, and other stakeholders.
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Strong organisational, administrative, and time management skills, including the ability to manage competing priorities and maintain accurate records.
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Demonstrated ability to work independently and as part of a multidisciplinary team.
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Sound computer skills, including experience using client management systems, Microsoft Office applications, and electronic record keeping systems.
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Commitment to BDAC's Vision, Values, and Community-led approach to service delivery.
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Preferred Education, Training and/or Competencies
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Certificate IV in Community Services or higher qualification in Community Services, Social Work, Welfare, Human Services, or a related field, or willing to attain.
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Demonstrated experience in intake, assessment, case management, advocacy, and service coordination.
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Previous experience working with Aboriginal and/or Torres Strait Islander community members or in an Aboriginal organisation.
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Mandatory Requirements
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Should an applicant be the preferred candidate, background checks (Police check, reference check and Working with Children's Check) will be completed prior to the candidate's employment being confirmed.
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For more information about this position please see the
Position Description
which can be accessed via our website or contact our human resources team on 4***orsend an email through
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📌 Intake, Assessment Planning Case Manager (Victoria)
🏢 Bendigo And District Aboriginal Co Operative
📍 Victoria