Job Description
Description
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We are looking for a Customer Service Advisor to coordinate and schedule customer repairs for our automotive and industrial customers at our Wodonga branch.
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Whether you have previous Service Advisor experience or are looking to step into the role, we are happy to train the right person!
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In this role, you will make an impact in the following ways:
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Act as the first point of contact for customers, providing a high level of service throughout the repair process
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Communicate clearly with customers regarding repairs, job progress and expected timelines
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Quote customers, plan jobs, create work orders and schedule vehicles for service
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Check parts availability and coordinate with technicians and the Parts team to keep jobs moving
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Process invoices, accounts and purchase orders, ensuring accurate and timely administration
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Maintain accurate records and follow procedures within the service management system
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Build positive relationships with customers and internal stakeholders to ensure a smooth experience from start to finish
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Responsibilities
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To be successful in this role you will need the following:
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Excellent written and verbal communication skills, with solid IT capabilities
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Strong customer service skills and the ability to build positive customer relationships
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Previous Service Advisor, automotive, warranty or similar customer-facing experience is desirable
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An understanding of accounts payable, accounts receivable, invoices and purchase orders is highly desirable
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Strong organisational skills, with the ability to coordinate multiple jobs and priorities
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Technical experience is not essential, however an interest in the automotive, mining or industrial workplace would be beneficial
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Qualifications
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Additional Information:
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Full Time / 38 Hours per week
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Competitive Hourly Rate
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Overtime as required – Penalty rates paid for all work above 38 hours
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📌 Service Advisor (Victoria)
🏢 Cummins
📍 Victoria