Job Description
We are looking for an experienced and proactive Customer Experience & Sales Lead to join our team. This role is ideal for someone who enjoys working with customers, is highly organised, and has experience leading a small customer service team. The successful candidate will be responsible for providing a high level of customer service, supporting the day-to‐day customer experience function, and ensuring customer enquiries and orders are handled efficiently and professionally.
Key responsibilities n
Manage and support a small customer service team
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Respond to customer enquiries via phone and email
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Process customer orders accurately and efficiently
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Assist customers with product, order, and delivery enquiries
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Resolve customer concerns and issues in a qualified and timely manner
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Liaise with sales representatives, warehouse staff, and other internal departments to ensure customer requirements are met
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Monitor outstanding customer enquiries and follow up where required




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Maintain accurate customer and order information within internal systems
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Assist with general administration and office duties
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Support improvements to customer service processes and procedures
About you n
At least 3 years' experience in a customer service, administration, or similar role
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Previous experience supervising or managing a small team
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Strong communication and interpersonal skills
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Excellent phone and email manner
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Strong organisational and time-management skills
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High attention to detail and accuracy
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Confidence handling customer concerns and resolving problems
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Good computer and administration skills
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The ability to manage multiple priorities in a busy environment
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A proactive attitude and willingness to take initiative
#J-*****-Ljbffr

📌 Customer Experience & Sales Lead (Central Coast)
🏢 kirily
📍 Central Coast