Job Description
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Joining the Metcash Family
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At Metcash, you're
part of something bigger
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With the heart of a small business and the strength of a large organisation, you'll have the opportunity to make a real impact while building a rewarding career. Supporting some of Australia's most recognised independent retail brands, you'll join a team that values collaboration, innovation and exceptional service.
About the Opportunity
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We are seeking an enthusiastic and customer-focused
IT Support Engineer
to join our team based in Port Melbourne and then transitioning to Heatherton in late ****.
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This role is responsible for providing Level 1 and Level 2 technical support across our store and corporate network, ensuring our team members receive timely and effective IT assistance. You'll support a broad range of technologies including Microsoft 365, Windows environments, user access management, hardware deployment, remote support and ERP systems.
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If you're passionate about technology, enjoy helping people and are looking to grow your IT career within a supportive team, we'd love to hear from you.
Key Responsibilities
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Deliver Level 1 and Level 2 IT support to store and corporate users
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Provide support across Microsoft 365 and Windows ***** environments
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Troubleshoot hardware, software, network and user access issues
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Manage user accounts, permissions and identity management through Microsoft Entra
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Deliver remote support to users across multiple locations
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Provision, configure and deploy laptops, desktops and mobile devices
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Support ERP systems, including Pronto, where required
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Log, track and resolve incidents through the service management platform
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Assist with IT projects, upgrades and system improvements
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Maintain a strong customer-first approach and positive stakeholder relationships
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About You
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We're looking for someone who enjoys solving problems,



takes pride in delivering great service and is eager to continue developing their technical skills.
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To be successful, you'll bring:
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1-3 years' experience working within a Service Desk or IT Support environment
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Experience supporting Microsoft 365 technologies
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Strong knowledge of Windows 10 and Windows 11
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Proficiency in Microsoft Entra (Azure AD)
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Experience providing remote technical support
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Excellent troubleshooting and problem-solving skills
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Strong communication and customer service capabilities
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Experience with Pronto ERP will be highly regarded
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Exposure to networking concepts and device deployment is advantageous
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Working Hours & On-Call Roster
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This role operates across a rotating support roster.
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Standard business support is provided Monday to Friday between
7:00am and 6:00pm
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Participation in an
on-call roster every 6 weeks
is required
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The on-call period runs from
Friday through to Thursday
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Additional remuneration and benefits apply during your on-call week
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The roster provides exposure to a diverse range of technical support requirements and business operations
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Why Join Metcash
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We're proud to offer a workplace that supports your wellbeing, growth and success:
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Extra Leave:
Enjoy a 5th week of annual leave, 2 wellbeing days and 1 volunteer day annually
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Career Growth:
Access learning, development and career progression opportunities
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Parental Leave:
12 weeks of gender-neutral paid parental leave for primary carers
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Inclusive Culture:
Proud Bronze Employer for LGBTQ Inclusion
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Wellbeing:
Gold accreditation by Mental Health Australia
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Flexibility:
FlexReady accredited workplace
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Team Member Benefits:
Exclusive discounts through the Our Local app
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If you're looking for an opportunity to build your IT career within a supportive and cooperative team while gaining exposure to a broad technology environment, we'd love to hear from you.
#J-*****-Ljbffr

📌 It Support Engineer (Melbourne)
🏢 Metcash Trading
📍 Melbourne