Job Description
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Are you passionate about technology and eager to make a real difference? We're offering an exceptional opportunity for a client-focused ICT Support Officer (On-site) to join a vibrant secondary college community.
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This isn't just a role—it's a chance to combine your technical expertise with your ability to build strong relationships, solve challenges, and deliver outstanding support in a dynamic and rewarding environment.
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About the Role
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In this role, you'll provide technical support and troubleshooting while building lasting relationships with clients and team members. Your day-to-day responsibilities will include:
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Delivering technical support and managing systems and devices to ensure exceptional customer satisfaction.
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Logging incidents in the ticketing system, determining severity and priority levels, and escalating when necessary.
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Building strong relationships with the ICT Manager, clients, and the wider RTG team.
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Developing documentation, training materials, and guides to effectively support end users in utilising technology.
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Anticipating potential issues, making proactive suggestions, and sharing innovative ideas.
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What You Bring
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We're seeking a professional with:
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1-3 years' experience in Level 1/2 technical support, with a focus on documenting, monitoring, and resolving issues promptly.
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Proven experience supporting a broad range of Windows and Mac technologies.
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Solid understanding of wireless networking, TCP/IP, remote administration tools, and techniques.
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Basic skills in Windows system administration, including Active Directory (Azure) and Group Policy.
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Knowledge of cloud-based platforms like Microsoft Office 365 and G-Suite.
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Experience in administering Jamf or other MDM systems.
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Strong problem-solving skills to manage technical challenges efficiently and effectively.
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Excellent interpersonal, written, and oral communication skills.
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A customer-focused mindset and demonstrated ability to manage stakeholder relationships effectively.
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The ability to work autonomously with a collaborative, team-player approach.
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A current valid Australian driver's license and access to your own car.
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Preferred Skills
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Strong critical thinking abilities to diagnose and resolve issues with precision.
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Prior experience in a client-oriented role, showcasing a proactive and solution-driven approach to customer support.
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Why join us?
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We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
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We support our people in their lives and understand there are things other than work on their minds.
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One of our strategic pillars is to expand our people's careers and responsibilities as they grow and continue to develop.
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We have a continuous learning workplace and invest in training and development of our people encouraging them to learn from exposure to different technology, as we always striving to stay a step ahead.
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We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more...
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Who is Reflex Technology Group?
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RTG is an Australian-owned national Consulting and Services business that commenced in ****. Our cohesive team provides consulting services, solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit.
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We believe in what our customers want to achieve and how we can partner with them to Make a Difference in reaching those outcomes. Our high customer net promoter scores are a testament to our team's expertise and attitude.
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Our people are driven by the fact that we can make a difference/ an impact on something meaningful – technology is the enabler, not the outcome. Our focus is on people and what they want to achieve, and then how we can collaboratively develop a plan forward.
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Please Note:
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This is a full-time (on-site) role. Successful candidates will need to undergo a National Criminal History Check and Working with Children Check
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📌 Ict Support Officer - Warrnambool
🏢 Reflex Technology Group
📍 Warrnambool