Job Description
The Company n
Our client is a well-established manufacturing business with a strong reputation for quality and customer service. This is an excellent opportunity to join a supportive team where you will play an important role in ensuring smooth day-to-day operations and delivering a positive customer experience.
Key Responsibilities n
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Respond to customer enquiries via phone, email and online chat in a professional and timely manner.
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Prepare accurate quotes and assist customers with product and order enquiries.
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Create sales orders and ensure all customer information and order details are accurately entered into the system.
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Liaise with suppliers and internal teams to coordinate customer requirements and resolve any issues.
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Manage multiple enquiries and administrative tasks while ensuring deadlines and priorities are met.
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Maintain accurate records and provide consistent, high-quality customer service throughout the order process.
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About You n
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Previous experience in customer service, administration or a similar role is advantageous,



but not essential.
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Strong attention to detail with the ability to accurately enter data and process orders.
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Excellent communication skills, both written and verbal, with a friendly and professional approach.
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Ability to prioritise multiple tasks and manage competing demands in a fast-paced workplace.
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Proficient in Microsoft Office, with the ability to learn new systems quickly.
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A proactive, organised and positive attitude, with a willingness to learn and contribute to a team.
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Graduates and entry-level candidates are encouraged to apply, with one-on-one training provided to help you develop the skills and product knowledge needed to succeed in the role.
What's on Offer? n
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competitive salary package commensurate with experience
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hands-on training
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the opportunity to build your customer service and administrative skills
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potential for future career development
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📌 Customer Service Coordinator (Melbourne)
🏢 Blackbook Executive Pty
📍 Melbourne