Job Description
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For more than 45 years, Simba Global has built a trusted business supported by a global supply chain, long-standing manufacturing partnerships and customers across multiple markets.
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We have the infrastructure, capability and customer base already in place. What we need now is someone to unlock the next stage of growth.
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The Simba Shop is a strategic investment in the future of our business. Backed by an established brand, global network and leadership team committed to growth, this role offers the opportunity to build a significant digital revenue channel and shape how customers engage with Simba.
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We're looking for an Ecommerce Growth Manager who sees commercial opportunity, takes ownership and wants to make a tangible impact.
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About the Role
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This is a high-impact role reporting directly to the MD, with the visibility and mandate to help shape the next stage of Simba's digital growth.
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You will lead the growth strategy, customer acquisition, engagement and conversion initiatives that drive sustainable revenue while delivering an exceptional customer experience.
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Key responsibilities include:
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Complete ownership of profitability, driving revenue growth, brand engagement and repeat purchase behaviour.
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Develop and deliver the yearly eCommerce strategy across owned and marketplace channels, including sales budgets, forecasting and trade planning.
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Increasing traffic, engagement and conversion through digital marketing initiatives.
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Own the end-to-end site experience, including product search, navigation, content, cart, shipping, returns and customer service feedback loops.
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Working with sales teams to convert existing customers to the platform and attract new customers.
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Managing promotional campaigns, customer communications and digital merchandising.
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Identifying opportunities to improve conversion rates, average order values and customer retention.
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Partnering with IT, operations, customer service and product teams to continuously improve the platform.
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Monitoring and reporting on ecommerce performance metrics and delivering actionable insights to leadership.
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Building and implementing customer engagement programs that keep Simba top of mind utilising AI and automation.
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About you
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You have successfully scaled ecommerce channels and understand how the entire digital ecosystem works together to drive growth. You are commercially minded, data-driven and equally comfortable developing strategy as you are rolling up your sleeves to execute it.
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Ideally you will have:
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Experience building and managing an eCommerce function and delivering online sales growth.
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Strong commercial acumen with experience owning sales budgets, trade performance, forecasting and digital growth initiatives.
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Robust digital marketing capability across email, SEO, paid media and content marketing
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Experience in a B2B environment.
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Strong analytical skills and the ability to turn data into action.
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Experience working with CRM, ecommerce and marketing automation platforms.
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Excellent stakeholder management and communication skills.
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Experience within home textiles, homewares, hospitality, commercial products or related industries will be highly regarded.
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Why Simba?
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You'll join a business with a strong foundation, a global supply network and an executive team committed to investing in growth.
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As a Certified B Corp, we're focused on building a business that's commercially successful, responsible and future-focused. Whether it's investing in innovation, improving customer experience or challenging traditional ways of doing business, we're always looking for better ways forward.
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If you're excited by the idea of taking an underutilised growth platform and turning it into one of the most important channels in the business, we'd love to hear from you.
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📌 Ecommerce Manager (Melbourne)
🏢 Simba Global
📍 Melbourne