# Dispute Resolution Officer* Melbourne - CBD* Customer Service / Call Centre* Ongoing - full time## About this role**Multiple positions available****About the Role:**The Building & Plumbing Commission (BPC) is seeking a skilled and passionate dispute resolution professional to join its Dispute Resolution Division, on ongoing basis.
The role is based in Melbourne's CBD with flexible hybrid work arrangements availableAs a Dispute Resolution Officer, you'll play a pivotal role in helping resolve domestic building disputes under the Domestic Building Contracts Act ****.
Reporting to a Lead Officer within the Client Services group, you'll work collaboratively with homeowners, building practitioners, and other stakeholders to guide disputes toward fair and timely outcomes.
This is a dynamic, people-focused role that requires empathy, legal insight, and solid facilitation skills.
**What we are looking for:**To thrive in this role, you'll bring:* Proven experience interpreting and applying legislation* A track record of delivering expert advice in a dispute resolution environment* Hands-on experience with dispute resolution techniques, including dispute assessment, case management, and facilitative settlement* Experience with facilitating and undertaking conciliation meetings* An ability to provide quality case management and advice, assisting parties to improve communication, clarify issues and explore potential solutions.
* National Mediator Accreditation (highly regarded but not essential)For a detailed overview of responsibilities, please refer to the attached position description.
**About the BPC**Established in ****,



the BPC is Victoria's new independent regulator for the building and plumbing industries.
The BPC brings together the Victorian Building Authority (VBA), Domestic Building Dispute Resolution Victoria (DBDRV), and the domestic building insurance function of the Victorian Managed Insurance Authority (VMIA) into one organisation.Key functions related to building and plumbing regulation have come together under one roof, including registration, inspection and compliance, practitioner discipline, dispute resolution, and domestic building insurance.A career at the BPC means working to protect consumers and support practitioners at an exciting time of industry transformation.You can find further information about our role, annual reports, structure, careers and other activities at BPC.
**Commitment to Diversity**We celebrate the diversity of our workforce.The BPC values the benefits all our differences make and takes inclusion seriously.
We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers.
In short,



we welcome people from all backgrounds and communities.We are committed to making our recruitment process accessible.
If you have any accessibility requirements or need adjustments, please contact us at ****** work arrangements are available we encourage you to discuss any preferences during the recruitment process.
**How to Apply**We require you to upload:* an **up-to-date*** Please include a cover letter detailing why you are interested in the chance and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria.
**Important information**Only electronic applications submitted via careers.vic.gov.au will be accepted.Candidates deemed suitable from a selection process may be considered for identical or similar vacancies within 6 months.The BPC operates within the Victorian Public Sector; employment conditions are governed by the Victorian Building Authority Enterprise Agreement ****.
As such Recognition of Prior Service from other VPS agencies should be discussed with the hiring manager as part of the recruitment process.
## Job details| | || --- | --- || Job Reference: | VG/BPC/DIRE/DRO**** || Location: | Melbourne - CBD || Work Type: | Ongoing - full time || Job Function: | Customer Service / Call Centre || Classification: | VPSG4 || Salary Range: | $100,894 - $114,476 || Job Duration: | N/A || Date posted: | 06-Oct-**** || Application Close Date: | 20-Oct-**** || Attachments: | PD - Dispute Resolution Officer.pdf (PDF, 238KB)Position Description || Contact: | Andrew Howard ****** |
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📌 Dispute Resolution Officer (Melbourne)
🏢 Building & Plumbing Commission
📍 Melbourne