Job Description
Keilor East, VIC, Australia Resource Innovative Recycling Solutions
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We have two positions open, and the volume of work through the site is what drives both. You are the technical decision point for the assets you handle: you assess what has arrived, sanitise the data on it, decide whether it is refurbished, harvested for parts or broken down, and carry the work through to a unit that is either ready to redeploy or properly destroyed.
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The work spans hardware, operating systems, applications, networking and asset records, so no two days look the same. It is a technical role in a workshop workplace, not a warehouse job with a screwdriver attached. You will report to the ITAD Operations Manager.
WHAT YOU WILL BE DOING ASSESSMENT AND DATA SECURITY n
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Assess each returned asset, identify its hardware and software configuration and determine the technical path: redeploy, refurbish, harvest or destroy.
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Carry out secure data erasure and sanitisation to NIST ****** using Blancco, including degaussing and physical destruction of hard drives and solid state drives where erasure is not appropriate.
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Maintain the Blancco erasure reports and the evidence trail behind every certificate
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OPERATING SYSTEMS, SOFTWARE AND NETWORKING n
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Install, image, configure and troubleshoot Windows and macOS builds.
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Maintain standard images,



driver sets and application packages so each asset class deploys cleanly, and install the software required on refurbished assets.
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Configure and verify network hardware and connectivity on redeployed equipment, and maintain the network setup in the test environment.
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TESTING, FAULT FINDING AND REPAIR n
Test and diagnose faults across desktops, laptops, mobile devices, servers and networking equipment, work out whether a fault is hardware, software or configuration, and repair or replace components and peripherals.
ASSET RECORDS AND CUSTOMER SUPPORT n
Receive, test and track every unit accurately at serial and IMEI level in our ITAD asset management system, including stocktake, and keep the asset catalogue accurate.
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Respond to internal and customer enquiries on hardware, software and asset condition, and attend customer sites to collect, deploy or relocate IT hardware.
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Work to our documented process every time and take responsibility for the quality assurance of your own work.
HIGHLY REGARDED n
Experience with Blancco or an equivalent certified erasure platform.
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Level 2 or higher IT technician experience, or vendor certifications such as CompTIA A+, Microsoft, Apple or networking.
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IT asset disposition, e-waste or electronics reprocessing experience.
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