Job Description
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Novigi is the Next Gen Technology Partner to the global wealth and retirement systems.
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For more than a decade, our work has spanned data and technology across the wealth and retirement sector, supporting some of the industry's most complex administration, registry and operating environments. Today, Novigi has grown to a team of more than 500 specialists Australia, New Zealand, Singapore and Sri Lanka. We bring together deep industry expertise, leading technical capability and a passion for solving complex problems.
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Is this you? Are you currently a superannuation administrator or developer who is looking to branch out more into problem solving via configuration and coding within Acurity.
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Responsibilities
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Leading and guiding rectification of technical registry production issues while liaising with clients (internal and external) to ensure issues are resolved within agreed client SLA's.
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Technical ability to elicit requirements, perform root cause analysis and develop function specifications to achieve the necessary outcomes for the client and for Technical Support Services
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Supports the onboarding of new managed support services.
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Maintain process documentation
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Maintain technical documentation
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Contribute to the development of policies and procedures governing registry support
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Support the change management process by providing accurate and timely
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documentation
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Manage personal development environments to meet expected security standards
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Skills and experience
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Education and Experience
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3+ years' experience in
Superannuation/Financial
Services industry or IT Managed support services.
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Demonstrated technical experience in Registry applications delivering IT support services
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Knowledge and Skills:
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Australian Superannuation Registry system, Acurity
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Database programming languages including SQL
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Business analysis skills
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Demonstrate strong communication skills to converse with both end-users, internal and external stakeholders.
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Strong technical documentation skills.
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Strong technical skills to drive optimum delivery outcomes.
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Strong commercial acumen and technical skills.
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Ability to present to stakeholders and communicate complex issues in simple terms.
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Good understanding of the business information needs of the organisation, particularly as it relates to the Australian Superannuation environment
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Valuable troubleshooting skills
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Only those candidates chosen to progress will be contacted.
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📌 Superannuation (Acurity) Software Engineer/Administrator/Developer (Melbourne)
🏢 Novigi
📍 Melbourne