Job Description
Permanent, Full-Time | Hybrid | Newington, NSW
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NFP salary packaging benefits available - boost your take-home pay
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About Us
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For 60 years, Forward Ability Support has helped people with spinal cord injury and related health conditions live their best lives. We're a values-driven not-for-profit working toward a more inclusive future for our community.
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Our specialised accommodation site, Ferguson Lodge in Lidcombe, has supported people with spinal cord injury since ****. It offers community-based living with a high level of personal and clinical care.
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The Opportunity
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As our Clinical Intake Officer, you'll be the first
friendly face
and
voice
of Forward Ability Support. You'll guide participants, families and referrers from first enquiry through
intake
,
funding verification, service agreements and onboarding
. You'll make each person's transition into our services smooth, accurate and compassionate.
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This is a full-time, hybrid role based primarily in Newington, with the flexibility to work from home.
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What You'll Do
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Be the welcoming first point of contact for participants, families, carers and referrers
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Manage enquiries and referrals with timely, professional responses
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Lead end-to-end intake - collecting participant information, support needs and goals
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Review and interpret funding approvals and plans across multiple funding streams (NDIS, iCare, DSOA)
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Prepare and issue service agreements and onboarding documentation
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Work with clinical and operational teams to allocate services
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Flag funding gaps, risks or service limitations early, and escal
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Keep client management systems accurate and up to date
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Provide clear, regular updates to stakeholders throughout onboarding
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Contribute ideas to continuously improve the intake and onboarding experience
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About You
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You will be offered the right support to excel in this role, but we would love to see that you have:
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Experience working within the NDIS sector, including managing client plans, budgets and service delivery
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A relevant qualification in Health, Disability Support, Community Services, Business Administration or similar
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Proven experience managing end-to-end intake or onboarding processes – including ability to review and interpret funding plans, approvals or eligibility criteria
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Confident communicator who can explain complex information with empathy and clarity
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Strong organisational skills - you can juggle multiple cases and competing deadlines without missing a beat
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Comfortable working across client management systems (Splose, ShiftCare or similar) and the Microsoft Office suite (Word, Excel, Outlook)
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A genuine affinity for the not-for-profit sector and alignment with our values
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NDIS Worker Screening Check, or willingness to obtain one
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We'll give you the support you need to succeed in the role!
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Why Join Forward and BrightSky?
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Meaningful Impact:
Make a real difference in people's lives, backed by teams who share a common purpose.
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Flexible Work Options:
Enjoy hybrid working arrangements with the ability to work from home 2-3 days per week, depending on your role.
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Attractive Salary Packaging:
Access generous Not-for-Profit benefits of up to $15,900 in general living expenses and $2,650 for meals and entertainment, tax-free
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Great Locations:
Work from our Newington office or Ferguson Lodge in Lidcombe, both close to public transport with parking available.
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Employee Wellbeing Support:
Benefit from our Employee Assistance Program, offering skilled counselling and wellbeing resources for you and your immediate family.
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Extra Leave Benefits:
As a permanent employee, you'll receive 2 days of paid Forward Leave annually, 4 weeks of paid Parental Leave, and access to Long Service Leave after just 5 years of continuous service.
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Forward Ability Support is an EEO Employer and people from culturally and linguistically diverse backgrounds are encouraged to apply. Successful applicants will be required to consent to a pre-employment health assessment, reference checks and a Nationally Coordinated Criminal History Check.
#J-*****-Ljbffr

📌 Clinical Intake Officer (Sydney)
🏢 Forward Ability Support
📍 Sydney