Job Description
Doctors Secretarial Agency – Doncaster VIC
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DONCASTER EAST – ON-SITE PARKING
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EXCELLENT REMUNERATION – HANDS-ON LEADERSHIP ROLE
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We have an exciting opportunity for an experienced, enthusiastic and professional Specialist Practice Manager to join a friendly Gastroenterology practice in Doncaster East. This hands-on management role supports four
Gastroenterologists,
where you will lead a small, successful team and ensure the smooth, efficient operation of a busy, highly regarded specialist practice.
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We are looking for an experienced Practice Manager who enjoys taking ownership, being actively involved in the day-to-day running of the practice and providing strong leadership and support to both the team and specialists. This is an excellent opportunity to have a genuine influence on the success of the practice while helping to deliver an exceptional experience for the patients.
Responsibilities include:
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Perform medical secretary duties 1–2 days per week, including patient billing, appointments, phones and correspondence.
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Oversee day-to-day clinic operations, coordinate doctors'
procedural/operating
lists.
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Lead and support the administrative team, including recruitment, training, performance reviews and maintaining a positive and friendly workplace culture.
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Manage and improve practice systems, workflows and policies to ensure efficient, compliant operations.
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Oversee Medicare, private health insurance, DVA and procedural billing, including no-gap and known-gap, ensuring compliance with current requirements and prompt resolution of billing issues
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Manage practice finances (bank reconciliation, some accounts payable (alongside bookkeeper)
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Oversee governance, privacy, quality improvement, risk management, OHS.
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Manage facilities, supplies, cleaning and general organisation of the practice.
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Address patient feedback and complaints professionally and compassionately.
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Provide first-line IT troubleshooting, with external IT support.
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Organise, attend and actively contribute to practice meetings.
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The ideal candidate will have:
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Solid experience as a Specialist Practice Manager
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Proven leadership skills, ability to motivate, support and develop a team.
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Excellent computer and systems skills – ideally Clinic to Cloud
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The ability to multitask, exceptional communication and interpersonal skills
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A discreet and confidential approach.
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Solid problem-solving skills, remain calm and professional under pressure.
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Excellent attention to detail and a high level of accuracy.
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Outstanding organisation and time-management skills.
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A proactive, hands‐on approach with the ability to take ownership
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What's in it for you!
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Make the role your own – take ownership of the day-to-day management.
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Work closely with the specialists, their patients and admin staff
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Lead a small, experienced team where your leadership and ideas will be valued.
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Enjoy a hands‐on role with variety and responsibility
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Be part of a friendly and professional practice that values teamwork, patient care and a positive workplace culture.
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Build a long‐term career within a well‐regarded specialist practice.
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Salary: Highly competitive salary – dependent on skill level and experience
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Onsite parking and work close to home in the east
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If you are an experienced Practice Manager who is ready to take ownership, lead a successful specialist practice and make a genuine difference, we would love to hear from you.
#J-*****-Ljbffr

📌 Specialist Practice Manager (Melbourne)
🏢 Doctors Secretarial Agency
📍 Melbourne