Job Description
Insurance Customer Service Officer - Trainee n
About the role
MHIA Insurance is seeking an Insurance Customer Service Officer to join our team in Tuggerah, NSW. This full-time position includes a structured traineeship pathway, providing a fantastic opportunity to build a long-term career in the insurance industry while earning and learning. Through structured training, mentoring and hands-on experience, you'll develop the skills and confidence needed to become a successful insurance professional while helping customers protect what matters most. You will play a vital role in delivering exceptional service to our customers whilst developing valuable skills in insurance products, customer relations, and problem-solving that will serve you throughout your career.
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No insurance experience? No problem. We're looking for people with a great attitude, strong communication skills and a willingness to learn. We'll teach you the rest.
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Key responsibilities
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Building positive relationships with customers by providing friendly, knowledgeable and responsive service across phone, email and online channels.
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Helping customers protect their homes by providing quotes, arranging cover and supporting them through policy changes throughout the life of their insurance.
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Providing product knowledge and guidance to customers regarding insurance coverage options and features
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Documenting customer interactions and maintaining accurate records in our systems
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Resolving customer concerns and complaints promptly,



escalating complex issues to senior staff when necessary
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Supporting the broader customer service team to achieve department targets and service level agreements
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Familiarising yourself with company procedures, policies, and insurance products through structured training programmes
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Contributing to a positive team environment and collaborating with colleagues to maintain service quality
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You might be a great fit if you:
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Enjoy talking to people and helping solve problems
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Are naturally organised and pay attention to detail
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Like learning new things and challenging yourself
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Take pride in providing excellent customer service
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Bring a positive attitude and enjoy working as part of a team
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Want to build a long-term career rather than just finding another job
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What we offer
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In addition to competitive remuneration, you'll enjoy:
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A supportive and collaborative team environment
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Full training and mentoring provided
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Career progression opportunities across customer service, sales, underwriting and leadership
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Employee Assistance Program (EAP) access
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Regular team recognition and celebrations
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A stable Monday to Friday office-based role
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The opportunity to complete a nationally recognised qualification through your traineeship
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Many of our leaders started in customer-facing roles and progressed their careers within the business. We're committed to investing in our people and helping them build rewarding, long-term careers at MHIA.
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About us
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MHIA Insurance is Australia's leading specialist insurer for land lease homes, manufactured homes, cabins, on-site caravan and residential park communities. For over 30 years, we've helped homeowners across Australia protect one of their most significant assets: their home. From our office in Tuggerah, we help thousands of customers across the country protect their homes, contents and lifestyles.
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We're a close-knit team that believes great customer service starts with great people. That's why we invest heavily in training, coaching and career development. Whether you're starting your first office role or looking for a new career path, you'll be supported by experienced mentors who are passionate about helping you succeed.
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At MHIA, no two days are the same. You'll solve problems, help customers, learn about insurance and work with a team that celebrates success together. We value integrity, teamwork, continuous improvement and putting customers at the heart of everything we do.
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Join us and build a career with a company that combines the stability of an established business with the supportive culture of a local team.
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📌 Insurance Customer Service Officer - Trainee (Central Coast)
🏢 MHIA Insurance
📍 Central Coast