Job Description
Trainee Client Support Office -Identified Position n
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Join Mulungu's Corporate Services team to build your administrative and client-support capability in a primary healthcare environment.
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Front-of-house reception and customer service support: manage enquiries, bookings, correspondence, and client records with care and confidentiality.
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Structured training pathway: eligible candidates can enroll in a Certificate III course and progress through required traineeship steps.
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Community-focused, culturally safe role in Mareeba, supporting Aboriginal and Torres Strait Islander health and wellbeing services.
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Mulungu Aboriginal Corporation Primary Health Care Service n
Mulungu Aboriginal Corporation Primary Health Care Service ("Mulungu") is an Aboriginal Community Controlled Health Service delivering health and wellbeing services to communities in Mareeba and surrounding districts.
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Mulungu operates across multiple service tiers, including Health Services, Education Services, Community Services, and Corporate Services, working together under one organization to support community outcomes.
About the Role n
The Trainee Client Support Officer role (within Corporate Services) supports the delivery of administrative and customer service activities required in a primary healthcare setting. The position is supervised while you learn and develop the knowledge and practical skills needed to provide qualified front-line support, maintain accurate information, and contribute to required reporting and quality processes.
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Reporting to the Deputy CEO, the successful candidate will contribute to operational priorities and support relevant actions, outcomes, and reporting requirements linked to applicable Operational/Action Plans and funding agreements.
Key Responsibilities n
Under supervision and guidance, you will assist with reception, customer service support, and administrative tasks, including:
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Welcome patients, clients, and visitors in a professional, respectful, and culturally appropriate manner.
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Answer and direct telephone calls and enquiries to appropriate staff.
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Book, confirm, reschedule, and cancel appointments as required.
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Support customer correspondence handling and records management, including updating and maintaining patient demographic information.
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Assist with filing, scanning, and data entry, as well as preparing resources (for example, photocopying).
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Support mail and correspondence processes and assist team members with administrative tasks.
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Maintaining accurate records and demonstrating ethical conduct.
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Identifying and reporting feedback, complaints, risks, non-conformances, and other issues in accordance with organizational requirements.
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Participating in quality improvement activities and continuous improvement initiatives.
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Candidate Profile n
To be considered, you will need to demonstrate suitability for the role and meet the entry requirements for a traineeship pathway.
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Eligible for enrolment in a Certificate III course.
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Ability to use Microsoft Office 365 products.
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Ability to perform the key duties of the position effectively in a healthcare administration and customer service setting.
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Ability to work respectfully and effectively with Aboriginal and Torres Strait Islander people, families, and communities.
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Current Queensland C Class Driver License, Current Working with Children (Blue Card) Current National Police Check, or ability to obtain prior to commencement.
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Success in this role is supported by professional communication, reliability in attending rostered shifts, and a willingness to learn and develop administrative capabilities through training and performance reviews.
How to Apply n
If you're interested in learning front-line client support and building an administrative career in a community-focused primary healthcare service, submit your resume and a brief cover letter addressing the above points. Position closes on the 25th October **** at 5:00pm, unless filled earlier.
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"It is a genuine occupational requirement under s25 of the Anti-Discrimination Act **** that applicants be Aboriginal and/or Torres Strait Islander."

📌 Trainee Client Support Officer Identified Position (Queensland)
🏢 Mulungu Aboriginal
📍 Queensland