Based in Bowden
Flexible working arrangements and salary sacrifice option
About Us
Unity Housing Company Ltd (Unity) is one of the largest and most innovative not-for-profit providers of affordable and social housing in South Australia.
Our primary aim is to provide affordable, safe, and secure housing for people, whilst supporting independence and connection to their communities.
Why work with Unity?
At Unity, our people are at the core of everything we do.
Benefits of working with Unity include five-weeks' annual leave per annum (pro-rata), leave loading, salary packaging arrangements, flexible working arrangements, a wellbeing program, access to the organisation Employee Assistance Program and so much more!
About the Role
We are currently seeking an experienced Customer Service Advisor (CSA) to join our Customer Care Centre team on a permanent part-time basis (30.4 hours a week over four days), Tuesday – Friday.
Reporting to the Team Leader – Customer Care, the Customer Service Advisor (CSA) is a valued member of our Housing Operations team, delivering skilled, customer-focused services to tenants, customers and service partners.
As the first point of contact for housing and tenancy enquiries, you will manage a high volume of phone calls using a first contact resolution approach, taking ownership of enquiries and resolving them wherever possible.




Beyond providing exceptional customer service, this role is responsible for key operational functions that directly support the delivery of housing services.
These include coordinating tenant selection for vacant properties and undertaking twice-yearly bulk rent reviews across our tenancy portfolio.
This is a diverse and rewarding role that combines customer engagement, sound decision-making and operational administration.
About You
You are a customer focused housing professional with strong administration and time management skills, ideally gained in property management, tenancy services, or a similar tenancy environment.
You thrive in a fast-paced environment where customer conversations are a significant part of your day.
You enjoy taking ownership of enquiries, balancing a high volume of customer calls with operational responsibilities, while maintaining accuracy and attention to detail.
An empathetic and approachable communicator, you take a solution focused, client centred approach and can balance compassion with professionalism when handling challenging conversations.
You are flexible and adaptable to change, you enjoy working collaboratively and are motivated by achieving positive outcomes.
Applications close: Monday 26 October **** at 12pm
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📌 Housing – Customer Service Advisor (Adelaide)
🏢 Unity Housing
📍 Adelaide