Job Description
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Join the Team at Symbio Wildlife Park
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We are currently recruiting for two permanent roles within our Guest Services team for individuals capable of undertaking supervisory responsibilities.
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Guest Services Sales Supervisor (Full Time)
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We are seeking a full-time Guest Services Sales Supervisor to oversee the day-to-day operations of our Retail and Admissions areas at Symbio Wildlife Park.
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This role is ideal for someone who thrives in a customer-focused environment, enjoys supporting a team, and takes pride in delivering excellent guest experiences.
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This position sits above our Guest Services Sales Assistants, providing supervision and operational support, however it is not a management role.
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Important:
The advertised roles are Guest Services roles and are not related to animal care or zookeeping, nor do they provide a pathway into zookeeping roles. We are seeking applicants who are passionate about guest experience, retail, and visitor services. If your career goal is to become a zookeeper, this position would not be suitable.
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Key Responsibilities
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Supervise the daily operations of Admissions and Retail
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Provide guidance, mentoring, and support to the Guest Services team
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Deliver exceptional customer service and confidently engage with guests
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Assist with cash handling and end-of-day cash-ups
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Support inventory management and stock control
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Assist with administrative tasks including bookings, phone enquiries, and emails
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Help maintain a positive and energetic team workplace
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About the Role
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Full-time position
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Roster:
Sunday – Thursday
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What We're Looking For
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Strong organisational skills and efficiency in a busy environment
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Ability to supervise and motivate staff
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Excellent communication and guest engagement skills
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Confident in a customer-facing role
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Highly energetic with a positive attitude
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Ability to support operational systems and processes
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First Aid qualification, or willingness to obtain
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Career Development
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There may be
future opportunities to grow into a Team Leader role
for the right candidate. However, applicants should apply with the expectation of the roles outlined above, rather than anticipating immediate progression to a Team Leader position.
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Guest Services Sales Assistant
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(Full Time or Part Time Opportunity)
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We are also seeking a Guest Services Sales Assistant to join our team in a customer-facing role across Admissions and Retail.
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Availability Requirements
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Applicants must be available to work Fridays and Saturdays as part of their roster.
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Preferred roster patterns include:
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Tuesday – Saturday, or
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Wednesday – Saturday
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If part-time – Shifts must cover either opening or closing hours at a minimum, with both opening and closing coverage required on Fridays and Saturdays.
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Applicants must be available to work
Fridays and Saturdays
as part of their roster.
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Key Responsibilities
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Deliver exceptional customer service
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Process ticket sales and retail transactions
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Assist with guest enquiries in person, via phone and email
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Support retail presentation and stock management
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Assist with general guest services operations
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This role will also act as the
supervisor in the absence of the Guest Services Sales Supervisor
, so applicants should be confident stepping into a leadership role when required.
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Applications:
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Suitable applicants to apply to
******
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Please be sure to include a cover letter and the role you are applying for.
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We are seeking to appoint suitable candidates as soon as possible.
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Due to the expected volume of applications, only shortlisted candidates will be contacted.
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📌 Guest Services Sales Supervisor (New South Wales)
🏢 SYMBIO WILDLIFE PARK
📍 New South Wales