DAILY RESPONSIBILITIES * Walks the warehouse and perimeter to monitor safety and security concerns.
* Follows and maintains knowledge of Costco procedures and applicable laws related to loss prevention duties.
Attends meetings and seminars regarding loss prevention.
* Observes, detects, and investigates internal and external theft threats.
Reports potential internal theft situations to Warehouse Manager.
Participates in Shrink Committee.
* Interviews shoplifters when warranted.
* Prepares reports for internal use and for potential prosecution.
* Maintains evidence and reports files collected from investigations.
* Testifies in court concerning theft investigations.
* Communicates with other area Costco Loss Prevention Clerks and Security personnel of area businesses to exchange information about current and local theft threats.
* Follows proper Member Service and general safety and security procedures and standards.
Assists in other departments of the warehouse as necessary.
* Provides prompt and courteous service to members, employees and vendors.
When in office, answers phones and assists callers.
POSITION REQUIREMENTS Competency Statement(s) * Communication - Articulates information, both verbally and in writing, in a way that can be easily understood by employees, members, and vendors.
Actively listens to employees, members, and managers and takes appropriate action as necessary.
* Member Service - Exhibits a skilled demeanour toward others.
Unselfishly serves others and assists members, employees, and vendors in a prompt and effective manner while following company procedures.




Is proactive and reacts quickly and appropriately in identifying problems, finding solutions, and making sound decisions that reflect Costco's Code of Ethics.
* Self-Motivated - Well-organised and able to prioritise, multi-task, and adhere to deadlines while working independently with minimal supervision.
Maintains a commitment to honesty, integrity, and high levels of efficiency and accuracy at all times.
Accepts responsibility for his/her choices and decisions.
* Team Player - Cooperates well with a variety of personalities and individuals and participates in a professional manner to accomplish the business goal.
Willingness to perform tasks assigned by supervisors and to assist others as needed.
* Flexibility - Adjusts positively to change in direction or assignment.
Ability to do more than one task during a work shift.
Proven ability to comply with new programs, methods, practices, and procedures.
* Record of Satisfactory Job Performance - Demonstrates satisfactory job performance as indicated on the most recent review through positive demonstration of Costco's Success Behaviours, and by a file free from counselling notices related to job performance.
* Full COVID-19 vaccination or medical contraindications certificate Non-Essential Functions and Tasks: Assists with front end duties as necessary.
Assists in other departments of the warehouse as necessary.
Qualifications (Costco-specific or industry-specific skills that candidates should possess): Education/Training: High school certificate or higher, current WA security licence Experience: Loss Prevention, security or comparable experience

📌 Loss Prevention Officer (Wollongong)
🏢 Costco Wholesale
📍 Wollongong