Job Description

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Mirrastone is Victoria's Number One builder of residential homes. Our vision is deliberately simple: ‘To be the home builder most known for changing consumer views on home building in Victoria’.

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Our group consists of a range of different brands which cater to different markets; this includes Sherridon Homes, Royston Homes, Soho Living, and Marque, just to name a few.

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We are going through huge growth in the Ballarat region.

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Sherridon Homes is now seeking a Pre-site Construction Administrator/ Customer Experience Coordinator to join our supportive and dynamic team. This is the perfect time to join a growing team and be part of that journey.

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This role will be crucial in taking care of our customers throughout the administration of their build through to site start.

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The Role

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Coordinating permits, contract drawings and drawing amendments

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Following up on finance approvals and arranging warranty insurance

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You will deliver an exceptional journey to our customers, building a home experience.

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Working within a tight-knit and supportive team

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Ability to establish strong networks with internal and external stakeholders

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Utilizing technology, internal systems, industry knowledge, and software to deliver a seamless customer experience

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Maintaining accurate data entry in line with the Customer Journey and Group policy and procedures

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Supporting the Construction team to achieve a higher standard for our customers.

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About You

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You have a high emphasis on Customer Service





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A caring/empathetic nature when dealing with clients and colleagues

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Well-developed communication skills

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High level of personal presentation

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Driven with a “Can Do” attitude

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Strong attention to detail

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Enjoy the excitement of being a part of a rapidly expanding business

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Qualifications and Experience

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Qualifications in the building industry are highly regarded

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Highly developed computer literacy skills

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Able to prioritize and handle a large workload

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A solid work ethic and the ability to multitask

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Strong written & verbal communication skills, including a professional phone manner

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What's on offer

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A passionate and fun team

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Training, development, and mentoring

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Opportunities to grow within the organisation

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Lollies, coffees, lunches, extravagant company events

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Diversity, inclusion, and a bunch of fun people doing fun things

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If you're looking to join a progressive company with a tight-knit and fun team, we would love to hear from you.

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Next Steps…..

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If it sounds like you, we would recommend you make an application today to get the ball rolling. We look forward to your application.

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You must have unlimited Australian work rights to be considered for this role, as well as being able to interview in person.

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To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves.

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📌 Pre-site construction administrator - Ballarat
🏢 Mirrastone
📍 Ballarat