RACT is Tasmania’s largest mutual, with more than 230,000 members, we've been part of the Tasmanian community for over 100 years. We are here to support and serve our members and broader community and be Tasmania's shoulder to lean on and voice when it matters. Our values guide everything we do: Engage with Heart, Unleash Potential, Walk the Talk and Together we Thrive.

About the role

We have an exciting opportunity within our Claims Team for someone with a passion for providing exceptional customer service to our valued members.

Reporting to the Claims Management Team Leader, the Claims Manager (Motor), is responsible for case managing a portfolio of claims. You will answer customer and service provider questions on a range of claims topics including explaining the claims process, providing progress updates to members about the status of their claim, making claims decisions and settling claims.

We’re looking for resilient, empathetic and exceptional communicators with experience in customer service administration and insurance. We welcome applications from experienced professionals as well as recent university graduates looking to start their careers. While prior industry experience in insurance claims is highly regarded, it is not essential.

We're currently recruiting for multiple roles within the team with permanent fulltime positions (38 hours per week) and a 12-month contract position, with the possibility to be made a permanent. The hours of work are between 8:00am and 5:30pm Monday to Friday (no weekends). The role is predominately office based, but there is some flexibility to work from home.

Key responsibilities

- Delivering consistently exceptional customer experience.

- Settle claims within company guidelines, policy interpretations and service level agreements.





- Ensure all actions taken in the processing of claims are done so within RACT Insurance delegated levels of authority for claims.

- Handle disputed claims matters in accordance with RACT Insurance complaint handling procedures.

- Update customers/stake holders with status of claim on regular basis.

- Apply the RACT Code of Conduct in all decision making and activities, acting appropriately in the course of duties and maintain high standards of service.

- Identify and report as required risk to RACT and apply such risk controls as may be specified by the Manager.

- Live the values of the organisation and lead by example.

- Understand RACT's WHS policy and procedure framework and ensure compliance within your work area to always operate with a safety focus.

- Actively contribute to a vibrant, collaborative team focused environment.

About you

We welcome applications from experienced professionals as well as recent university graduates looking to start their careers. While prior industry experience in insurance claims is highly regarded, it is not essential.

- Previous experience in administrative customer service or call centre roles.

- Highly developed communication and interpersonal skills, including ability to interact with people at all levels.

- Strong time management and organisational skills.

- Demonstrates empathy and understanding of others.

- Exceptional attention to detail and the ability to follow and adhere to strict policies, procedures and regulatory guidelines.





- Demonstrated ability to manage multiple competing priorities and the confidence to work independently and take ownership of tasks and outcomes.

- The ability to collaborate effectively as part of a supportive and high-performing team.

- A positive attitude, willingness to learn, and commitment to continuous improvement.

At RACT, we’re not just a workplace – we’re a community. When you join our team, you become part of something bigger. Your ideas and the work you do will help shape our community and environment.

Why you'll love working with us:

- Staff discounts: Enjoy significant discounts on RACT home and car insurance, and free Ultimate Roadside Assistance.

- Wellbeing leave: Three days of Wellbeing Leave available per year that can be used however you wish.

- Superannuation matching: For every dollar you contribute to your superannuation, we’ll match it up to 2%.

- Career growth: we invest in your development because your success is our success.

- Flexible work: balance your life commitments with a flexible working workplace.

By joining RACT you'll be a part of an inclusive culture that celebrates diversity – every individual is valued and respected. We invite people from all backgrounds, lifestyles and abilities to apply.

Ready to join RACT? We would love to hear from you!

Please reach out to ***************@ract.com.au if you have any questions about this role or working with RACT. If you require any adjustments to take part in our recruitment process, please let us know.

Please submit your applications by 8.00am Monday 26 October 2026. We’ll be reviewing applications as they come in, so if you’re interested, we’d love to hear from you sooner rather than later.

*RACT may use AI-assisted tools as part of our recruitment process.

📌 Claims Manager - Motor (Hobart)
🏢 RACT
📍 Hobart