Student Services & International Marketing and Recruitment Officers – Sydney
About Us

Shafston College is a well-established private education institution with campuses in Brisbane and Sydney. Since 1996, we have welcomed over 100,000 students from more than 100 countries.

We offer a range of English Language (ELICOS), Vocational Education and Training (VET), School-Based Training (SBT) and Study Tour programs.

We are currently seeking two motivated and enthusiastic professionals to join our Sydney team:

- Position 1: Student Services Officer – Casual

- Position 2: International Marketing and Recruitment Officer – Full-Time

Both positions are based at our Sydney campus.

Position 1: Student Services Officer (Casual)
Key Responsibilities

- Provide friendly, qualified and responsive support to students in person, by phone and via email.

- Respond to enquiries relating to courses, enrolments, timetables, campus services and general study matters.

- Support student enrolments, orientation and ongoing student administration.

- Assist students with day-to-day concerns and refer them to appropriate support services when required.

- Maintain accurate student records and documentation using student management systems, including aXcelerate.

- Support student communication, engagement activities and campus events.

- Liaise with students, trainers, academic staff and internal departments to ensure effective student support.

- Assist with administrative compliance, record keeping and general Student Services activities.

Essential Skills & Experience

- Previous experience in student services, customer service, education administration or a similar role.

- Excellent communication, interpersonal and organisational skills.

- A friendly, approachable and student-focused attitude.

- Strong attention to detail and ability to manage multiple priorities.

- Proficiency in Microsoft Office and digital systems; experience with aXcelerate is advantageous.

- Experience within an RTO,



ELICOS or international education environment will be highly regarded.

- Ability to work flexibly as a casual employee based on operational requirements.

- A valid NSW Working with Children Check (WWCC) for paid employment is required for this position.

Position 2: International Marketing and Recruitment Officer (Full-Time)
Key Responsibilities

International Student Recruitment

- Develop and implement recruitment strategies to attract international students to Shafston's ELICOS and VET programs.

- Build and maintain strong relationships with education agents and recruitment partners across international markets.

- Identify new market opportunities and achieve student enrolment targets through effective recruitment and marketing initiatives.

- Represent Shafston at recruitment events and liaise with agents and prospective students to support enrolment processes.

Study Tour Recruitment & Business Development

- Actively promote Shafston's Study Tour and short-term education programs to international schools, agents and group organisers.

- Identify and develop new Study Tour opportunities through partnerships with overseas schools, educational institutions and recruitment partners.

- Build and maintain strong relationships with international partners to attract new Study Tour groups and increase program participation.

- Work closely with the Study Tour team on group enquiries, program proposals and recruitment opportunities.

Marketing & Relationship Management

- Support digital marketing campaigns, promotional materials and social media initiatives.

- Monitor market trends, recruitment performance and emerging opportunities,



providing regular reports to management.

- Ensure compliance with relevant international education regulatory requirements.

Essential Skills & Experience

- Minimum 2 years' experience in international education marketing, student recruitment or a related field.

- Demonstrated experience in developing and managing international education agent relationships.

- Experience in Study Tour recruitment, group education programs or overseas school partnerships highly desirable.

- Strong understanding of the Australian international education sector, particularly ELICOS and VET.

- Excellent communication, negotiation, interpersonal and organisational skills.

- Established international agent or school networks and additional language skills will be highly regarded.

- Proficiency in Microsoft Office, CRM systems and digital marketing platforms.

- Willingness to travel domestically and internationally as required.

General Requirements (for both positions)

- A proactive, reliable and qualified attitude.

- Ability to work independently and collaboratively within a team.

- Strong communication, organisational and problem-solving skills.

- Commitment to student success and a high standard of service delivery.

What We Offer

- Casual and full-time employment opportunities at our Sydney campus.

- Collaborative and supportive working environment.

- A diverse and multicultural education community.

- Opportunities for professional growth within an established Australian education institution.

How to Apply

If you are passionate about education and have the experience and skills to contribute to Shafston, we would love to hear from you.

Please apply via SEEK with your CV and a short cover letter, clearly indicating which position you are applying for:

Position 1 – Student Services Officer (Casual)

Position 2 – International Marketing and Recruitment Officer (Full-Time)

Please note: Only shortlisted candidates will be contacted.

📌 Student Services & International Marketing and Recruitment Officers – Sydney (Surry Hills)
🏢 Shafston College
📍 Surry Hills