Project and Service Support Officer

Location: Mulgrave, VIC (Office-based) Work Type: Full-Time, Permanent Arrangement: Onsite 5 days a week

About Our Client We are proudly partnering with a energetic organisation operating across Australia and internationally. They are seeking a highly organised and proactive Project and Service Support Officer to join their team at the Mulgrave site. This role is vital to the seamless delivery of backend operations, directly supporting service delivery, project execution, and customer satisfaction.

About the Role Reporting to the Project Service Support Team Leader, you will act as the operational backbone for multiple business divisions. You will manage a diverse range of administrative tasks—from job creation and claims processing to customer coordination—while working closely with department heads, engineers, and the sales team.

Key Responsibilities

- Scheduling & Coordination: Schedule and coordinate technicians and service calls to ensure timely and efficient project delivery and resource allocation.

- Service & Project Support: Raise preventative maintenance and reactive service calls, and initiate new projects, variations, and claims in collaboration with BDMs and Account Managers.

- Invoicing & Claims: Issue service and project invoices promptly, post invoices to customer portals, update the Pronto ERP system, and follow up on submission errors.

- Contract Administration: Ensure service contracts are maintained, renewed, and have the correct documentation attached, while managing monthly purchase orders.

- Customer Engagement:



Liaise with internal stakeholders, technicians, and external customers to resolve booking issues and nurture robust professional relationships.

- Team Collaboration & Cross-Training: Provide overflow administrative support and cross-train in other functions, including accounts payable, accounts receivable, and stock control.

- Compliance: Maintain accurate records, support document version control, and adhere to company OH&S;, Cyber Security, and IMS procedures.

About You

To be successful in this role, you will possess:

- Strong written and oral communication skills with the ability to convey accurate information to key stakeholders.

- Excellent time management and organisational skills to handle multiple workflows and meet key performance indicators.

- A collaborative mindset, with a willingness to share ideas, adapt to changing environments, and go above and beyond for the team.

- The utmost professionalism and ability to maintain strict confidentiality regarding sensitive information.

What’s on Offer

- A permanent, stable role based fully on-site in Mulgrave to keep you connected with the team culture and operations.

- All necessary tools provided, including a company notebook computer and mobile phone.

- A supportive environment that encourages continuous improvement and multi-skilling across different business areas.

How to Apply

If you are an adaptable administrative professional ready to make a significant impact within a global business operations framework, we want to hear from you. Click APPLY NOW to submit your resume and cover letter.

📌 Project and Service Support Officer (Mulgrave)
🏢 Prospex Recruiting
📍 Mulgrave