Join us on this journey to empower individuals, children, young people and families with the support and care they need for a fulfilling and connected life.

Become a member of our dynamic, caring team and make a difference!

At Neta Care Holistic Health Services, our team is at the heart of what we do. We provide a supportive work environment where employees can thrive. We offer diverse career opportunities in Therapeutic Services, Disability Support, Child & Youth Services, Aged Care & more. Whether you're an experienced professional or starting your career, Neta Care Holistic Health Services offers the training and resources you need to grow.

We are seeking highly motivated, compassionate and organised individuals to join our team as a Child and Youth Worker / Support Professional, working across both our Disability Support and Child & Youth Services programs.

This is a combined position in which successful applicants will provide person-centred disability support services while also being available to deliver specialised support to children and young people as required. Child & Youth Services will be a priority area of service delivery, meaning employees will be expected to prioritise Child & Youth Services shifts when these become available and are allocated, subject to existing roster commitments and operational requirements.

As a Support Professional, you will be responsible for delivering safe, high-quality and individualised support to NDIS participants, children and young people. You will assist individuals to achieve their personal goals, develop independence, access community services and maintain their overall health and wellbeing.

Within our Child & Youth Services program, you will provide additional support to children and young people, including those with complex needs or involved in Child Safety and out-of-home care arrangements. This requires a strong understanding of child safeguarding, professional boundaries, risk management, trauma-informed practice and appropriate escalation procedures.

You will work collaboratively with participants, children, young people, families, carers, healthcare professionals, Child Safety Officers and other relevant stakeholders to ensure coordinated, compassionate and effective support.

Key Responsibilities:

- Provide protected, compassionate and person-centred support to NDIS participants, children and young people in accordance with their individual needs, goals, rights and preferences.
- Deliver disability support services as part of regular rostered duties, while prioritising Child & Youth Services shifts when required and allocated.
- Support individuals to develop independence, resilience, daily living skills, confidence and meaningful community connections.
- Assist participants with daily living activities, personal care, community access, social participation and other individualised support requirements.
- Promote the safety, wellbeing, emotional development and rights of children and young people, including those with complex support needs or involved in Child Safety arrangements.
- Support individuals experiencing psychosocial disabilities, mental health conditions, behavioural concerns or trauma-related needs using appropriate, approved support strategies.
- Review and follow individual support plans, risk assessments, behaviour support plans, shift instructions and required acknowledgements before delivering scheduled support.
- Communicate professionally and respectfully with participants, children, young people, families, carers, colleagues, management and relevant external stakeholders.
- Establish positive and professional relationships while maintaining appropriate boundaries, confidentiality and safeguarding requirements.
- Identify and appropriately respond to changes in individual needs, behaviours, wellbeing or support arrangements.
- Immediately escalate concerns, changes to scheduled support information or uncertainty regarding service delivery to the relevant Service Delivery Manager or authorised supervisor.
- Follow organisational procedures where a participant or young person refuses support, including notifying management, remaining on shift as directed, documenting observations and completing required incident reporting.
- Follow the relevant Child & Youth Services No Response procedures where a young person or authorised contact is unavailable for scheduled support,



remaining on shift until further management instructions are provided.
- Respond appropriately to emergencies, including contacting emergency services where required, notifying management promptly and following established emergency response procedures.
- Where ambulance attendance or hospitalisation occurs, follow organisational procedures and management instructions regarding continued supervision and handover to an authorised carer or responsible person.
- Advocate for the rights, dignity, independence and wellbeing of participants, children and young people.
- Maintain accurate and timely shift notes, session records, incident reports and other required documentation in accordance with organisational and legislative requirements.
- Provide appropriate updates and reports to participants, families, carers, management and authorised stakeholders.
- Collaborate with healthcare professionals, Child Safety Officers, support providers and community services to establish holistic and coordinated support networks.
- Follow all relevant child safeguarding, NDIS, organisational and legislative requirements, including restrictions on contact with parents, guardians or other individuals where applicable.
- Immediately notify management of any concerns regarding the ability to provide protected, appropriate and effective support.

Key Skills and Experience:

- Previous experience as a Disability Support Qualified, Child & Youth Support Worker or in a similar role within the disability, child protection, youth or community services sectors.
- Experience supporting individuals with disabilities, children or young people with complex support needs, behavioural concerns or trauma-related experiences.
- Knowledge of the NDIS framework, person-centred practice, child safeguarding principles and relevant support processes.
- Understanding of trauma-informed care, positive behaviour support and appropriate de-escalation strategies.
- Excellent verbal and written communication skills, with the ability to build professional relationships with participants, children, young people, families, carers and service providers.
- Strong organisational and time-management skills, with the ability to follow individualised support plans, risk assessments and scheduled support requirements.
- Demonstrated understanding of professional boundaries, confidentiality, duty of care and safeguarding responsibilities.
- Sound judgement, situational awareness and the ability to identify risks and escalate concerns appropriately.
- Ability to respond calmly and professionally to emergencies, challenging behaviours and changing circumstances.
- Experience maintaining accurate case notes, shift documentation, incident reports and other professional records.
- Ability to work independently and collaboratively while recognising when matters require management direction.
- Flexibility and willingness to work across Disability Support and Child & Youth Services, with an understanding that Child & Youth Services shifts will take priority when allocated.
- A compassionate, patient, reliable and solution-focused approach to supporting individuals with diverse needs.

Qualifications:

- Relevant qualification in Disability, Youth Work, Community Services, Child, Youth and Family Intervention, Individual Support, Mental Health, Social Work or another related human-services discipline, meeting the applicable requirements of the position.
- Certificate III or IV, Diploma or higher qualification in a relevant discipline will be highly regarded.
- Current Australian driver's licence where driving or transporting participants, children or young people forms part of the position.
- Current First Aid and CPR certification.
- Ability to obtain and maintain a valid NDIS Worker Screening Clearance, where required.
- Ability to obtain and maintain a valid Working with Children Check (Blue Card in Queensland) or equivalent clearance, where required.
- Ability to satisfy all relevant child-related employment screening and organisational compliance requirements.




- Willingness to undertake mandatory Neta Care induction, child safeguarding, risk management, emergency response and reporting training.

What We Offer:

- Generous salary packaging options, including one-on-one consultation and assistance with setting up salary packaging arrangements to help save on living expenses, vehicle leasing and more, subject to eligibility.
- Flexible working arrangements to support work-life balance, depending on operational requirements.
- A supportive and team-oriented team environment.
- Ongoing training and professional development opportunities.
- Competitive remuneration based on qualifications, skills and experience.
- Opportunities to gain valuable experience across both Disability Support and Child & Youth Services.
- Career development and progression opportunities across Neta Care's diverse service areas.
- The opportunity to make a meaningful difference in the lives of individuals, children, young people and families within our communities.

About Us

At Neta Care Holistic Health Services, our mission is to revolutionise support through a holistic approach tailored to individual needs. Our journey began with the integration of Neta Care and Get Going Support, combining our expertise to create a comprehensive, one-stop provider dedicated to enhancing health and wellbeing.

We are committed to providing personalised support that fosters independence, builds community connections and improves overall quality of life. As part of Neta Care Holistic Health Services, we work closely with a network of valued partners to set new standards in comprehensive care.

Our vision is to be a global leader in holistic healthcare, transforming lives through inclusive, empowering and community-centric services that elevate the quality of life for individuals worldwide.

Our diverse services include:

- Residential and Non-Residential Care
- Disability Support Services
- Child & Youth Support Services
- Supported Independent Living
- Comprehensive Allied Health and Medical Services
- Community-Based Support Services

We are committed to fostering a compassionate community where every individual is valued, respected and given the opportunity to thrive. Through continuous improvement and a dedication to excellence, we ensure the highest quality of care for the individuals, children, young people and families we support.

Values

C.A.R.I.N.G.

- Custom Solutions: Crafting tailored solutions to address the unique needs of each individual.
- Affirmation: Encouraging and celebrating individual achievements and milestones.
- Real People: Recognising and treating everyone with dignity and inherent worth. Mistakes are opportunities for learning and growth. We focus on enhancing quality of life, supporting personal development and empowering individuals through respect and genuine human connection.
- Integrity: Upholding honesty and ethical behaviour in all interactions.
- Network: Building strong relationships and collaborations to enrich our services and provide shared life experiences.
- Gratitude: Embracing a mindset of thankfulness and investing our diverse resources to fulfil our mission. We prioritise purpose over profit and are committed to alleviating poverty, distress and disadvantage through community service, outreach and accommodation.

How to Apply:

If you are passionate about supporting individuals with disabilities, children and young people, and have the skills and experience we're looking for, we'd love to hear from you!

Please submit your resume and a cover letter addressing your suitability for this combined Support Professional position, including your relevant experience working with individuals with disabilities, children or young people.

Applicants must be willing and able to work across both Disability Support and Child & Youth Services, recognising that Child & Youth Services shifts will be prioritised when available and allocated.

Neta Care Holistic Health Services is committed to providing equal employment opportunities and fostering an inclusive workplace. We encourage applications from individuals of all backgrounds and abilities.

We are equally committed to safeguarding the safety, wellbeing and rights of children, young people and vulnerable individuals. All successful applicants must satisfy the relevant screening, safeguarding and compliance requirements applicable to their position.

📌 EOI - Child and Youth Worker / Disability Support Professional (Brookwater)
🏢 NETA CARE HOLISTIC HEALTH SERVICES
📍 Brookwater