Full-Time | Monday to Friday | 7:00am to 3:00pm

From $30 per hour, depending on skills and experience Office-based position

Great with customers, highly organised and have an eye for detail?

About the role

This is a varied, hands-on administration and customer service role, primarily supporting the Pre-Construction team. You'll play an significant role in keeping things organised behind the scenes, ensuring information is accurate and helping customers, builders and internal teams receive the support they need.

Key responsibilities

- Monitoring shared email inboxes and actioning incoming correspondence

- Receiving and processing purchase orders and work orders

- Entering jobs and customer information accurately into systems

- Attaching plans, purchase orders and other documentation to the correct customer and job location

- Checking job information for accuracy and following up on anything that's missing

- Making and receiving customer calls

- Assisting customers with enquiries and bookings

- Communicating with builders, customers and internal teams

- Providing day-to-day administrative support to the Pre-Construction team

About you

- Has a genuine customer-first attitude





- Has excellent attention to detail

- Is highly organised and able to manage multiple priorities

- Can remain calm and productive when things get busy

- Has a friendly and confident phone manner

- Communicates clearly and professionally

- Is confident using computers, email and office systems

- Takes ownership of tasks and follows them through

- Is willing to learn and isn't afraid to ask questions

- Enjoys working as part of a team and helping others get the job done

Previous experience in administration, customer service, construction, trades or a service-based business would be highly regarded. However, attitude, reliability and finding the right fit for our team are just as important to us.

About us

Focus Pest Management is a Queensland pest management business servicing homeowners, builders and other customers across South East Queensland. We're a busy and growing team, and we're looking for someone who wants to become a valued part of our office and help us continue delivering great service to our customers and supporting our operational teams.

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