Administration & E-Commerce Fulfilment Officer

Accelerate Off-Grid Touring | Maroochydore, Sunshine Coast Love online shopping? We're looking for someone who knows what happens behind the scenes to get orders out the door! ?

IMMEDIATE START AVAILABLE

Accelerate Off-Grid Touring is looking for an organised, motivated and hands-on Administration & E-Commerce Fulfilment Officer to join our growing online retail team.

This is a newly created position as our e-commerce business continues to expand, supplying our Australian-designed 4WD and touring products to customers across the country.

We're looking for someone who enjoys a mix of computer-based administration, customer service and hands-on order fulfilment. Someone who takes pride in getting the details right, keeping orders moving and making sure our customers have a great experience from checkout to delivery.

Full-time preferred | Part-time considered | Maroochydore based

About the Role

You'll play an important role in the day-to-day operations of our e-commerce business, helping manage online orders from the moment they're placed through to dispatch and delivery. This isn't a role where you'll be sitting at a desk all day! You'll be working across our administration and fulfilment areas, helping ensure orders are processed accurately, packed correctly and dispatched on time.

Your day-to-day responsibilities will include:

? E-Commerce Order Processing & Fulfilment

- Processing and managing orders received through our online store
- Picking, packing and preparing customer orders for dispatch
- Booking freight, generating shipping labels and preparing dispatch documentation
- Ensuring orders are accurately packed and dispatched on time




- Monitoring outstanding orders and following up to keep fulfilment moving
- Maintaining packing supplies and keeping the dispatch area organised

? Administration & Customer Support

- Responding to customer enquiries via email and phone
- Assisting customers with order updates, tracking information and delivery enquiries
- Processing invoices and maintaining accurate order records
- Liaising with freight providers to resolve shipping and delivery issues
- Providing friendly, professional post-purchase customer support
- Assisting with scheduling, bookings and general e-commerce administration

About You

We're looking for someone who enjoys being busy, is naturally organised and takes pride in doing things properly. You'll be a great fit if you:

- Have excellent attention to detail and strong organisational skills
- Are confident using computers and learning current online systems
- Enjoy a combination of administration and hands-on work
- Can manage multiple tasks and priorities in a fast-paced environment
- Communicate confidently and professionally with customers
- Are proactive, reliable and happy to take ownership of your work
- Work well independently and as part of a team
- Are physically capable of safely picking, packing and handling products of varying sizes and weights

Experience we'd love to see:

- E-commerce or online retail operations
- Order processing,



dispatch or warehouse fulfilment
- Administration or customer service
- Shopify, Zoho or similar online business systems
- Freight booking and shipping platforms

You don't need experience in every area. We're happy to provide training to someone with the right attitude, strong computer skills and a willingness to learn. An interest in 4WDing, camping or automotive accessories is a bonus, but definitely not essential!

Why Join Accelerate Off-Grid Touring?

We're a Sunshine Coast business with big ambitions. At Accelerate Off-Grid Touring, we design, manufacture and sell vehicle-specific dual battery systems, 12V electrical solutions and touring accessories through our growing Australian e-commerce store.

We're passionate about developing quality products that make it easier for Australians to get out and explore.

What we offer:

- A newly created role in a growing e-commerce business
- The opportunity to take ownership of your responsibilities
- A varied position combining administration and fulfilment
- A supportive, close-knit team
- A locally based role in Maroochydore
- Training and opportunities to develop your skills as the business grows

Position Details

Location: Maroochydore, Sunshine Coast Employment: Full-time preferred, part-time considered

Work arrangement: On-site

Start date: Immediate start available

Remuneration: Based on experience and agreed hours

Ready to Join Our Team?

If you're organised, love getting things done and would enjoy being part of a growing Australian e-commerce business, we'd love to hear from you! Apply now through SEEK with your resume and a brief introduction telling us why you'd be a great fit for the role.

📌 Administration & E-Commerce Fulfilment Officer (Maroochydore)
🏢 Accelerate Auto Electrics
📍 Maroochydore