 In depth knowledge of IVR testing and engineering, and extensive experience in testing process involving Contact Centre products like Amazon Connect

 Highly proficient in Cyara IVR automation tool

 Extensive hands on experience in testing IVR’s, inbound and outbound calls using manual /

Cyara

 Hands on experience in Cyara cruncher tool to perform IVR performance testing

 Excellent communication and collaboration skills, and be a robust team player.

 Experience diagnosing testing issues, and going through the IVR logs to identify the root cause of the issues

 Gather and analyse functional, non-functional test requirements and perform assessment to confirm testing

 Designing functional test approach,



test plans and assess different test types required for application based on requirement

 Develop test scripts, perform test runs and analyse test results

Nice To Have

 Sound experience in Continuous Integration/Continuous Deployment processes and tools such as GCP Cloudbuild, Codefresh, Github actions etc

 Strong software engineering fundamentals, and proven experience in a number of programming languages.

 Hands on experience in API Testing using postman, supertest API frameworks

 Have a growth mindset, a focus on continuous improvement, and be passionate about learning new tools, technologies and practices.

📌 Architect (Melbourne)
🏢 Virtusa
📍 Melbourne