We are seeking a motivated and client-focussed Advice Services Officer to join our Advice Services team.

As an Advice Services Officer at the Australian Charities and Not-for-profits Commission, you will provide customer service in a multi-channel environment and perform a range of analytical and problem-solving activities. You’ll support charities to meet their obligations, help the public to better understand the charitable sector and record concerns from the public. You’ll be responsible for responding to a wide variety of enquiries about ACNC legislation while applying ACNC policies and procedures.

You will undertake administrative and operational tasks focused on improving the data integrity of the ACNC Charity Register and increase charities’ timely submissions of annual reports. You’ll continuously develop your skills in the not-for-profit sector, interpreting legislation, and delivering high level customer service.

The Australian community requires the highest integrity of ACNC staff. Our ideal candidate also acts with integrity,



makes ethical decisions and embodies our cultural traits and APS values.

We encourage Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people and people with disability or neurodivergence to apply.

Our ideal candidate

- provides personalised customer service and technical IT troubleshooting support to customers
- applies sound judgement and knowledge in interpreting and communicating legislation, policies and procedures in plain language to a range of customers including charities and their representatives
- uses various communication channels, including phones, live chat and emails to effectively respond to customer enquiries
- has high-level attention to detail to process forms submitted by charities and to undertake data integrity work including reviewing, analysing and entering data
- contribute to ACNC strategic goals work in a team workplace while effectively managing your own competing priorities.

📌 Australian Charities and Not-for-profits Commission Advice Services Officer (Melbourne)
🏢 Australian Charities and Not-for-profits Commission (ACNC)
📍 Melbourne