Hours: Part-time, 25–30 hours per week, rostered Monday–Friday between 8:00am–7:00pm and Saturday 8:00am–12:30pm. Some flexibility in finishing times may be required depending on practice workload.

Start Date: Flexible, but the sooner, the better – we can’t wait to meet you!

Wages: DOE

What We Offer

A supportive, friendly team where you can make a meaningful difference to pets and their families, grow your skills, and enjoy a varied, rewarding role — with plenty of coffee, tea and snacks along the way!

Who You Are

You’re compassionate, professional and committed to doing things well. Someone who values continuous learning, excellent client care and being a positive, reliable member of the team. You’re confident with computers, keen to learn, and happy to take guidance and feedback as you grow in the role.

Previous veterinary or medical reception experience is highly regarded, however all levels of experience are encouraged to apply. We’re happy to consider applicants from a variety of customer service or animal care backgrounds who demonstrate the right attitude and share our passion for veterinary care.

OBJECTIVE

To provide exceptional customer service to clients and their pets while supporting the smooth and efficient operation of the practice.

KEY DUTIES

Greet clients and patients in a friendly and professional manner.

Manage reception, appointments, phone calls and client enquiries.

Maintain accurate client and patient records.

Process invoices, payments, credit applications and other client transactions.

Coordinate surgery bookings, confirmations and pre-operative requirements.

Manage medication and product requests, including orders, prescriptions and client notifications.

Maintain appropriate stock levels,



process orders and ensure stock is correctly received, stored and rotated.

Process patient histories, online registrations and microchip database updates as required.

Monitor and action practice emails, messages and client requests promptly.

Maintain a clean, organised and well-stocked reception area.

Use Cornerstone, Microsoft programs and other practice systems effectively.

Communicate openly with the team and ensure messages, requests and tasks are followed up.

Complete daily/session tasks accurately, efficiently and within required timeframes.

Follow all practice policies, procedures and standards of service.

REQUIREMENTS

Skills & Abilities

Excellent customer service and communication skills.

Ability to work effectively as part of a team.

Ability to manage multiple phone lines and competing priorities.

Competent computer skills and willingness to learn practice software.

Ability to use initiative, prioritise tasks and work efficiently.

Knowledge

Basic knowledge of animal care and husbandry.

Familiarity with commonly used veterinary medications and over-the-counter products.

Understanding of relevant practice policies and procedures.

Experience & Qualifications

Veterinary reception or animal-related experience is desirable.

Certificate or qualification in an animal-related field is advantageous.

Training will be provided under the direction of the Practice Manager or Senior Veterinary Nurse/Receptionist.

Your application will include the following questions:

- How much notice are you required to give your current employer?
- Do you have Animal Care experience?
- Do you have experience in administration?

Front of House – Pancake Kitchen Elizabeth

Pancake Kitchen Elizabeth

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📌 Veterinary Receptionist (City of Salisbury)
🏢 Salisbury Highway Veterinary Surgery
📍 City of Salisbury