About the role

Reporting to the Station Manager, you'll be a welcoming first point of contact for members, volunteers and visitors. You'll help keep records accurate, respond to enquiries and support the everyday administration that keeps the station running.

Onsite Brunswick, Melbourne | Full-time

Clerks—Private Sector Award 2020, Level 3, plus superannuation

Key responsibilities

- Managing reception, telephone and email enquiries.

- Processing membership applications and renewals, maintaining records and coordinating reminders.

- Processing payments through point of sale, EFTPOS and online systems, issuing receipts and checking transaction records.

- Undertaking authorised electronic banking transactions in accordance with station procedures.

- Liaising with the Bookkeeper about payment records and discrepancies.

- Supporting Radiothon through pledge and donor records, donation processing and routine reports.

- Preparing correspondence, membership reports and program group AGM notices.

- Supporting meetings, office supplies, filing and general administration.

- Helping check and transfer data, test administrative workflows and document procedures as our new business systems are introduced.

About you

- Experience in administration, reception, customer service or membership administration.

- A helpful, professional approach and transparent written and verbal communication.





- Strong organisational skills and the ability to manage interruptions and competing priorities.

- Good numeracy, accuracy and attention to detail.

- Confidence using office software, spreadsheets and databases, and learning new systems.

- Discretion when handling payments and personal information.

- The ability to work under general direction and contribute to a small team.

- A commitment to multicultural community broadcasting and respectful engagement with people from diverse backgrounds.

- The successful applicant must be able to obtain a satisfactory police check.

Desirable

- Financial literacy, including an understanding of transactions, receipts and financial records.
- Experience in a not-for-profit, membership-based, volunteer or community organisation.
- Experience with Odoo, membership or customer relationship management systems, or point of sale systems.
- A qualification in business administration or a related discipline.

About us

3ZZZ gives Melbourne's multicultural communities a place to share their languages, news, music and culture. Broadcasting on 92.3 FM, DAB and online, the station brings together hundreds of volunteer broadcasters and members.

How to apply

Apply through SEEK with your resume and a brief cover letter outlining your relevant experience and interest in working at 3ZZZ.

Applications close November 2 11:59PM

📌 Business Administration Officer (Brunswick)
🏢 Ethnic Community Broadcasting Association Of Victoria
📍 Brunswick