Our Client Service & Support team plays a key role in supporting customer-facing teams across our Retail Banking and Wealth businesses. Working closely with complaints, governance and customer support teams, we ensure that business initiatives, process improvements and system changes are grounded in a explicit understanding of customer, operational and compliance impacts, helping to deliver exceptional service outcomes.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

As a Business Analyst, you will support the delivery of initiatives that enhance customer and consultant experiences across our Retail Banking and Wealth businesses. You will work closely with stakeholders to gather requirements, analyse business needs, assess impacts and identify and design practical solutions that improve processes, strengthen governance outcomes and support continuous improvement. Using data-driven insights and strong stakeholder engagement, you will help identify opportunities to simplify ways of working and deliver meaningful operational and customer outcomes.

What You Offer

- Prior experience as a Business Analyst within financial services, banking or another complex and highly regulated environment is preferred, or relevant professional experience in a financial services contact centre
- Experience supporting customer service, complaints, governance or operational teams,



with an understanding of the business and compliance requirements that influence their processes
- Strong analytical and problem-solving skills, including experience mapping business processes, assessing impacts and translating business requirements into practical solutions
- Experience delivering initiatives, identify where training needs to be uplifted and embedding as required
- Excellent communication and stakeholder engagement skills, with the ability to facilitate workshops, gather requirements and build effective working relationships across diverse teams
- A curious and continuous improvement mindset, with the confidence to challenge existing processes and leverage digital and artificial intelligence-enabled tools to improve outcomes and efficiency

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What We Offer

Benefits

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days per year




- Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
- 2 days of paid volunteer leave and donation matching
- Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
- Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
- Access to a wide range of salary packaging options
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment

About Banking and Financial Services Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.

📌 Business Analyst (Sydney)
🏢 Macquarie Group
📍 Sydney