Emergency Triple Zero (000), 131 444 Police Assistance Line, and Crime Stoppers SA

Join the Voice That Supports South Australia --Every Call Matters!

About the Role

Working in the SAPOL Call Centre means stepping into a purpose-driven role where you are the vital first point of contact for the community. From managing non-emergency (131 444) calls to handling critical Emergency Triple Zero (000) calls, your calm reassurance and quick thinking will directly protect and support South Australians when they need it most.

This Role is For You If You Are:

- A Composed Communicator: Calm under pressure, resilient, and highly empathetic. You possess the vital de-escalation skills needed to manage distressed or agitated callers from diverse backgrounds.

- A Sharp Decision Maker: Able to extract key details quickly, use sound judgment, and give clear verbal instructions.

- Tech-Savvy: Comfortable navigating multiple screens and software systems simultaneously.

- Community-Minded: Driven by integrity, respect, and a desire to make a real difference.

- Geographically Savvy: Possess a strong working knowledge of metropolitan Adelaide and regional South Australia to accurately track and understand caller locations.

What's in it for You?

- Flexible 24/7 Rostering:



Preference-based shifts to help you maintain a genuine work-life balance.

- Job Variety: Opportunities for casual, part-time, and full time roles on a fixed-term or permanent basis pending business needs.

- Fully Paid Training: A comprehensive 5-week training program 2 weeks of buddying shifts.

- Great Perks: Onsite gym, Fitness Passport access, salary packaging, and clear pathways into the SA Public Sector.

- Competitive Pay: Casual or 12-month term contracts on a full-time or part-time basis at the ASO3 level (plus attractive shift penalties and allowances).

Training & Next Steps

Successful applicants enter our Talent Pool to await allocation to a 5-week, full-time paid training course. Upon graduation, pending the current business needs, you will transition into an ASO3 casual or 12-month term contract on a full-time or part-time basis, with strong potential for permanent, ongoing employment.

Note

- Positions operate 24/7 (including weekends/public holidays and overnight shifts).

- Applicants must have Australian work rights and pass a background and criminal history check.

Have you read the FAQ document and still have some remaining questions? Reach out directly to the recruitment team at: *@police.sa.gov.au

📌 Call Centre Consultant (Adelaide)
🏢 South Australia Police
📍 Adelaide