Looking for a rewarding administration role where your work makes a real difference? /n At the City of Port Lincoln, you'll have the opportunity to gain exposure across a diverse range of Council business units and services that directly impact our community.
We offer diverse career opportunities across multiple business units, a supportive team environment, professional development opportunities, and the chance to build a meaningful career close to home. Be part of a team that helps shape the future of the City of Port Lincoln. /n /n Classification: Level 1 (Enterprise Agreement) /n Business Units: /n /n
- Customer Experience /n
- Visitor Information Centre /n
- Nautilus Arts Centre /n /n /n What We're Looking For /n We're seeking motivated administration professionals who: /n /n
- Thrive in a collaborative team environment.
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- Are adaptable and willing to work across different service areas.
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- Take pride in delivering high-quality customer service.
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- Have strong attention to detail and organisational skills.
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- Are passionate about making a difference in their local community.
/n /n /n Key Responsibilities /n Administrative Support /n /n
- Provide productive administrative support to managers and teams across Council.
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- Prepare correspondence, reports, presentations and other documentation.
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- Maintain accurate records, databases and filing systems in accordance with records management requirements.
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- Process forms, applications, invoices, purchase orders and other administrative transactions.
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- Assist with scheduling meetings, appointments and departmental activities.
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- Support the preparation and coordination of events, projects and operational activities where required.
/n /n /n Customer Service /n /n
- Respond to enquiries from community members, businesses and stakeholders in a professional and timely manner.
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- Provide accurate information and assistance while maintaining a customer-focused approach.
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- Escalate complex matters to relevant staff where appropriate.
/n /n /n Information Management /n /n
- Maintain data integrity across Council systems and databases.
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- Ensure confidential information is handled appropriately and securely.
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- Accurate record keeping and administration practices.
/n /n /n Team Contribution /n /n
- Work collaboratively with colleagues across multiple departments.
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- Demonstrate flexibility and willingness to assist with a range of administrative functions.
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- Contribute positively to team culture and organisational objectives.
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- Support operational priorities during periods of peak workload.
/n /n /n Workplace Health & Safety /n /n
- Comply with Council's Work Health and Safety policies and procedures.
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- Contribute to a safe and respectful workplace.
/n /n /n Values and Community Focus /n /n
- Demonstrate Council's values in all interactions with colleagues, customers, and stakeholders.
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- Act with professionalism, integrity, and respect.
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- Share a genuine passion for serving and improving the community
/n /n /n Essential Qualifications, Experience, Knowledge & Skills /n /n
- Proven ability to deliver excellent customer service with strong communication and interpersonal skills.
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- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with customer relationship management (CRM) systems.
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- Proven ability in resolving minor problems that relate to immediate work tasks.
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- Ability to manage customer inquiries, complaints, and requests with diplomacy, professionalism and efficiency.
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- Experience with data entry, record keeping, and document management.
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- Ability to work well within a team environment and provide support to other staff as needed.
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- Flexibility to adapt to changing tasks.
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- Ability to work within a fast environment
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- Ability to identify operational improvements and streamlining activities.
/n /n /n How to apply /n Using the above position description as a guide, your application should be addressed to Tamara Hooper, Team Leader Customer Experience and Records and include, a brief cover letter addressing the key criteria of the position and your most recent resume including details of at least three employment referees. /n /n If you would like to learn more, please reach out to our People and Culture team at
[email protected] or by telephone 08 8621 2386. /n /n Applications will be assessed throughout the recruitment process and the opportunity to apply closes 5:00pm Friday 23rd of October 2026. /n /n The City of Port Lincoln is an Employer of Choice, Equal Opportunity Employer and a Smoke Free Workplace /n
📌 Casual - Customer Experience Officer (Port Lincoln)
🏢 City of Port Lincoln
📍 Port Lincoln