The Great Southern Hotel Sydney (GSH-Sydney) is a busy heritage-listed hotel located in the heart of Sydney’s vibrant entertainment district, offering 176 rooms, and maintaining an occupancy rate of 99%. The hotel is within walking distance of the CBD, Central Station, Chinatown, Darling Harbour and Sydney Convention & Exhibition Centres. The Great Southern Hotel is currently seeking a well-presented individual to join our Front Office team in the Casual position of Guest Service Agent.

About the role:

As our Guest Service Agent, your responsibilities will include:

- Ensuring smooth check-in and check-out of guests in a timely manner

- Delivering prompt and efficient service when attending to a variety of guest requests

- Effectively communicating with all departments of the hotel to ensure customer satisfaction and operational requirements are achieved

- Answering calls in a professional manner

- Informing guests of all facilities and services in the hotel

About you:

The successful candidate must have:





- A commitment to outstanding customer service

- Excellent grooming and presentation skills
- A warm and friendly personality

- Excellent communication and time management skills

- Confidence to problem solve without supervision
- The ability to work under pressure

- Previous experience in a Reservations and Reception

- Must be available to work AM or PM shifts on a flexible rotating roster (inclusive of Public Holidays)

Benefits:

This role offers a great prospect to expand upon your skill set. In addition, we offer the following benefits:

- Supportive team environment

- Receive ongoing training and development of skills

- Five-minute walk from Central Train Station

- High occupancy and consistent shifts

- Indulge in the history of the hotel established since 1999

- High chance to work for a different branch if relocated

📌 Casual Guest Service Agent (Haymarket)
🏢 The Great Southern Hotel
📍 Haymarket