This role is for somebody who wants to step off the tools and be the one signing off the repair, helping customers get back on the road when life hasn’t gone to plan.

You’ll inspect vehicles, scope the damage, review quotes and make the call on what’s fair and reasonable. Some days you’ll be out on the road assessing vehicles. Other times you’ll be back home reviewing estimates, writing reports and progressing claims.

It’s still a full 38-hour week and the days can be busy, moving between assessments, customers and repairers. But compared to life in the workshop, it’s a different pace and easier on the body long term. Many Assessors also choose a 9-day fortnight and split their time between on-road inspections and desktop work from home.

Training starts with three weeks at our Chermside office learning how our repair model and policies work, travel covered. After that you’ll return home, shadow experienced Assessors and gradually build into your own portfolio.

What You’ll Be Doing

- Full-time hybrid role with office located in Balwyn
- Inspect damaged vehicles and validate claims
- Scope repairs and review repairer estimates
- Authorise fair, evidence-based repair outcomes
- Identify discrepancies or potential fraud indicators
- Apply policy and assess liability considerations
- Manage customer expectations professionally
- Manage your diary and turnaround times
- Work closely with service providers to ensure quality repairs
- Maintain thorough documentation and compliance standards

What You’ll Have

- A trade qualification in Panel Beating or Spray Painting (essential)
- Bonus points if you’ve worked in estimating or assessing or with watercraft or specialty vehicles
- Current Drivers Licence

What Great Looks Like

- Stay steady when a customer is frustrated and still explain your decision clearly.
- Make calls based on evidence and policy, not pressure.
- Comfortable backing your judgement,



even when the answer is unpopular.
- Notice details others miss and document them properly.
- Follow jobs through to completion.
- Prioritise safety, compliance and doing it right over doing it fast.
- Repairers respect you because you are fair, consistent and transparent.

What You'll Get

- Practical benefits that support you day to day - A maintained company car, fuel card and mobile business tools, plus free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance.
- Clear pay and incentives - Performance-based incentives paid every six months, plus annual salary reviews.
- Time off you can plan around - The option to work a 9-day fortnight with every second Friday off plus 22 days annual leave.
- Leaders who back your growth - Paid training from Day 1.

Ready? Hit Apply and we'll circle back.

Why Youi

We're here to make insurance better by being more human. You're not just doing your job, you're making sure real people get looked after, especially when life doesn't go to plan. Every conversation, every decision, every day you're part of raising the bar for what awesome service really means.

We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed. You'll know what's expected of you, where we're heading and how your work contributes. We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.

And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don't just want insurance to be different; we're actively making it better. And we're doing it together.

Work that's a bit more you-shaped.

Visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.

📌 Claims Car Assessor (Melbourne)
🏢 Youi Insurance
📍 Melbourne