/n GemLife is one of Australia's fastest-growing developers of luxury over-50s residential resorts. We pride ourselves on exceptional quality, cutting-edge design, and creating vibrant communities our homeowners love. /n We are seeking a proactive and customer-focused Client Relationship Specialist to join our GemHub Information Centre in Helensvale. /n This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service, and helping prospective homeowners take the next step in their GemLife journey. /n The Role /n As the first point of contact for prospective homeowners, you will play an important role in creating a positive experience from initial enquiry through to resort visit bookings and ongoing follow-up. /n Your daily responsibilities will include: /n /n

- Responding to inbound enquiries via phone, email, and live chat

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- Providing information about GemLife resorts, homes, and lifestyle offerings

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- Building relationships with prospective homeowners and maintaining regular contact

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- Booking appointments and coordinating resort tours

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- Following up enquiries and assisting customers throughout their decision-making process

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- Managing and maintaining accurate customer records within the CRM system

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- Resolving enquiries in a professional and timely manner

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- Working closely with internal teams to ensure a seamless customer experience

/n /n About You /n You will thrive in this role if you are: /n /n

- An excellent communicator with a friendly and professional approach

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- Comfortable speaking with people from all walks of life and building genuine relationships

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- Highly organised with strong attention to detail

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- Customer-focused and committed to delivering exceptional service

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- Proactive, reliable, and able to work independently

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- Confident managing multiple priorities in a fast-paced environment

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- Experienced in customer service, client relations, sales support, or a similar role

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- Familiar with CRM systems, with Salesforce experience highly regarded

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- A team player who enjoys working collaboratively to achieve outcomes

/n /n Why Join GemLife? /n /n

- Be part of a supportive, friendly, and fast-growing team

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- Work from our modern Helensvale office

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- Play a key role in helping customers through an important life decision

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- Competitive salary package based on your skills and experience

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- Supportive and engaging team culture

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- Opportunities for career progression and professional development

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- Working at a certified Great Place to Work®

/n /n About GemLife /n At GemLife, we're more than just a company. We're a community. Our award-winning resorts across Queensland, New South Wales, and Victoria are redefining over-50s living through quality homes, exceptional facilities, and a lifestyle our homeowners are proud to call their own. /n If you're passionate about customer service and enjoy building meaningful relationships, we'd love to hear from you. /n In your application, please include both a resume and a cover letter outlining your suitability for the role and salary expectations. /n Applications are accepted only from Australian Citizens, Residents, or candidates with full Australian work rights.

Sponsorship is unavailable. /n

📌 Client Relationship Specialist (Gold Coast)
🏢 GemLife Administration Pty
📍 Gold Coast