Coordinate self-managed aged care services and client outcomes

Are you passionate about helping older people remain independent, connected, and in control of their care? We are seeking a compassionate, organised and client-focused Self-Managed & Community Care Partner to join a growing Support at Home team.

This is a unique opportunity to combine client relationship management, care coordination, community engagement and operational support in a role where no two days are the same. You'll work closely with clients, families, clinicians and care partners to deliver high-quality, person-centred services that enable clients to achieve their goals and maximise the value of their Support at Home funding.

Your new role

As the Self-Managed & Community Care Partner, you will be the key point of contact for self-managed clients while also supporting prospective clients and referral partners throughout their care journey.

You will build meaningful relationships, coordinate services, monitor budgets, ensure compliance requirements are met, and help deliver a seamless and positive experience for older Australians and their families. Key Responsibilities

Self-Managed Client Coordination

- Manage onboarding, assessments, care planning and regular client reviews

- Develop and maintain personalised, goal-focused care plans

- Support clients to understand and effectively manage their Support at Home budgets

- Review invoices and manage self-management platform activities

- Ensure services align with program guidelines, care plans and approved budgets

- Monitor supplier compliance and documentation requirements

- Coordinate Assistive Technology and Home Modifications (AT-HM) supports

- Liaise with clinical teams regarding higher-needs and clinical care requirements

- Maintain accurate records and documentation within AlayaCare

- Ensure service delivery remains compliant with Support at Home requirements and organisational standards

Community & Client Engagement





- Respond to enquiries from prospective clients, families and referral sources

- Conduct meaningful conversations to understand individual circumstances, goals and support needs

- Explain available services and care options

- Coordinate referrals and onboarding pathways

- Develop strong relationships with community stakeholders and referral partners

- Provide responsive support and information to clients and families

- Maintain accurate records of all client interactions

Team & Operational Support
- Participate in team meetings and care partner forums

- Assist with reporting and preparation of operational information

- Support training and education initiatives for care teams

- Contribute to continuous improvement activities

- Work collaboratively across the broader Support at Home team

What you'll need to succeed

- Experience in Support at Home, Home Care Packages, community aged care or a similar environment

- Strong understanding of person-centred and goal-based care planning

- Experience managing client assessments, care plans and budgets

- Knowledge of Support at Home funding and service guidelines

- Excellent communication and stakeholder engagement skills

- Strong organisational and time-management abilities

- High attention to detail when managing records, budgets and invoices

- Ability to work across multiple systems and priorities simultaneously

- Cooperative approach and ability to work effectively with multidisciplinary teams

- Certificate IV in Individual Support or a related qualification

- Current Police Check and/or NDIS Worker Screening Clearance

- Current First Aid and CPR certification (or willingness to obtain)

- Experience using AlayaCare or a similar care management platform will be highly regarded

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

📌 Community Care Partner (Sydney)
🏢 Hays Recruitment
📍 Sydney